Public Service Announcement
@Markus_EG4 deserves one hell of a raise and/or bonus. He keeps fighting the good fight.
I'm surprised with his knowledge and drive he hasn't found another company to work for, Indeed.
Honestly, from my interactions with them.. I don't think EG4 is a bad company. Nor signature solar.
I *do* think they are suffering from the same thing most businesses do when they start getting bigger. They have growing pains, they have to move from a "we'll figure it out as we grow" mentality, to actually establishing formal processes and procedures.
I think they'll get it figured out. There are just some unpleasantries along the way currently. Compund that with the generally "negative" nature of the internet and an echo-chamber that is a forum focused on one specific thing.. and you tend to get a jaded view of things.
It's important to remember, most people aren't going to post about their awesome experiences, though some will. almost nobody is going to post about their "unremarkable but good" experiences (such as, I bought a thing. it was shipped in a reasonable time, and it worked"), but *most* will post about their negative experiences and interactions. So what ends up happening is, a forum such as this is full of complaints and "whoa is me" posts. However it doesn't give you a good overall understanding of the state of things.
As an example, (unrelated but makes the point, so you can stop reading here if you don't care) I'm in another forum/group dedicated to a specific vehicle. In the average week, we'll see a post or two about how horrible the vehicle is compared to some other vehicle (and usually its not a fair comparison, though sometimes it is) and how that person regrets their buying decision and is taking it back to the dealership.. etc etc.. If you took things at face value, you'd wonder if the vehicle was just a horrible product. Then you realize there are 30 THOUSAND active users in the forum/group.. and begin to understand that.. 2 out of 30 thousand.. isn't terrible. Moreover, when you realize that several of those "2" are repeat posters complaining about different aspects of the vehicle, you begin to see the reality.. a handful of people bought the wrong vehicle for their needs/lifestyle/purpose, and just need to crap all over it. (When in this case, often just a few hours of research, or a freaking test drive of the vehicle) would have prevented the buyers remorse. The problem is, nobody wants to take accountability for their own actions and decisions. 90% of the negative posts are simply from people with unrealistic expectations or who didn't research before spending 10s of thousands of dollars.. But again, at face value.. you think you see these "recurring themes" and it gives you a narrow/jaded viewpoint.