Test on discharge to see if one of the same runners becomes the first to nosedive. If so you likely have a bad cell.
Mine actually turned out to be a bad cell, and Jakiper sent me a replacement along with an individual cell charger to match the new to old state of charge. Something to keep in mind for others buying Jakiper - I didn't mind doing the changeout, but the warranty will include replacement parts for you to change. I was not charged for the cell, charger, or shipping.
Do the discharge test first to get that out of the way.
After that, if it is not a bad cell, the settings Sunshine_eggo posted helped me get a different pack back under control.
I would avoid an active balancer, but an individual cell charger is helpful in extreme cases. Discharge until one cell gets to ~2.8 volts, stop the discharge and add power to that cell. Repeat until another cell is slightly below the original problem cell when voltage is near ~2.8 volts.
This may not apply to you, but to maintain them, make SURE you regularly (daily if possible) charge into the upper knee of the voltage curve (>3.4 volts.) The BMS only dissipates cells above 3.4, so trying to extend the life of the batteries through moderate charges and discharges actually works against you by never having control over either the top or bottom of the charge, leading to nothing but a big-ole-mess (technical term) and reduced capacity because of ever growing imbalances.