PowerView Pro offline?

[TeamMo8]

At approx 11pm EST I stopped collecting data with Powerview (PV PRO). Network connectivity seems fine. I reseated the dongle. No issues with link light or pinging the dongle. I even rebooted the Sol-Ark just to be sure.

Anyone else seeing issue with PV pro?

 

[TeamMo8]

At approx 11pm EST I stopped collecting data with Powerview (PV PRO). Network connectivity seems fine. I reseated the dongle. No issues with link light or pinging the dongle. I even rebooted the Sol-Ark just to be sure.

Anyone else seeing issue with PV pro?

On the dongle I am getting a DNS lookup error. So this may be an issue with the host.

 

[TeamMo8]

On the dongle I am getting a DNS lookup error. So this may be an issue with the host.

All good. I toggled over to WiFi then back to Wired and everything reconnected.

 

[James Getman]

This morning powerview pro reported software updated, clicked "I know", then no data. Still offline 4 hours later.

 

[BenW]

This morning powerview pro reported software updated, clicked "I know", then no data. Still offline 4 hours later.

Same here!

 

[Oldphile]

Mine came back. I monitor 3 systems. They came back at different times. All 3 were out for more than 4 hours.

 

[James Getman]

Mine came back at 13:15 CST. Did send a message to Sol-Ark support about the outage. Thanks Sol-Ark.

 

[OAK]

This issue is happening right now, and has been happening regularly since the system was commissioned in September 2023. There are definitely issues with their servers.
If I change a parameter on the Sol-Ark using the website and send it, it comes back with "Command sent successfully". When I check the inverter, it has indeed been sent and received, so it's not an overall communication issue with the servers, but rather a data specific issue they have.
It's irritating and I wish they would fix it.