I received a shattered unit from Rich Solar just last week. They had me email them a pic of the panel and shipping label (they use that for the carrier insurance). Then they just shipped me a new unit and told me to keep the broken one. Shattered panels can be used...just don't let them get wet!Shipment came with broken/shattered glass panels in the picture. How do we do with these? They do give power, however.
Dispute charge on cc?Keystone Liquidators have not told me what they are going to do and what is the expected time frame. This is a terrible seller. They kept my money and I can't move my project.
I took the wires off and made 2 extensions. Then took panel to local recycling.I had a 200w panel arrive damaged. It looked like the shipper dropped something heavy on the back of the panel. It is still dented. The seller asked for pictures and sent me a new one. I'm still not sure what to do with the broken one. I'm thinking of just mounting it on the wall in my workshop. What else can you do with a broken panel?
Thanks for reporting this. Note: hopefully the name of this seller stays up on this forum for awhile. I once gave a negative review to an ebay seller. On ebay many potential or past buyers from that seller thanked me (as I posted that the bad seller lost a lawsuit on the sale). But then over time (a few years?) ebay dropped details of this and/or they seller was able to bury it with new sales. Someone told me that the seller had multiple sales accounts on ebay. By simply switching to a different account, they covered up how malicious they were.I'm still trying to contact ebay seller keystoneliquidators (from Indiana) and he has not responded yet. It has been 3 weeks since the purchase and seller is not responding...
Thanks for letting us know. I was wondering how santansolar handled such issues.I had a 'shattered' one in a shipment of 40 panels. Used a metal saw to cut it in sections to fit in the trash can - the glass makes a mess! / don't want shards everywhere. Cracked/broken glass will let 'weather' in and corrupt the cell/connections - so its no good for long term use.
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These were used panels at $70 each - so shipping either way (to return or get a replacement) just wasn't practical at $200+. It was ebay @santansolar so they suggested a discount on the next order. I let it go since they were nice about it and answered email promptly etc and I may very well re-order in the future.