Kuma
New Member
18 Panels from Signature Solar were delivered yesterday and the pallet was broken. The last driver from the Sacramento Terminal to my house put the broken pallet on a good one but did not fix the broken one so the panels were leaning and swaying and unstable. I suggested several times to put a board under one side of the broken pallet and he finally agreed. That stabilized things but obviously did not fix any damage.
This morning a SS customer rep helped me with the 48 hours to make a shipment claim and extended it through the weekend. One deciding factor were my notes written on the shipping receipt about pallet and panel(s) damage.
A neighbor will come over this weekend to unload the 18 panels and do our best with a visual inspection. With that, what is the easiest way to store them until their installed? Can I lay groups of 6 horizontally on 2x4's that are placed only below the long side of the panel frames? Do I try to lay them against the house vertically with short 6x6 pieces placed only below the ends, corners, of the panels? About 1/2 of the cardboard pieces that are supposed to be on the corners of the panls are missing.
Most frustrating is the confusion and inconsistencies SS has been giving me regarding warranty and future support. Three techs/support people told me SS warranties Solarever. One person two weeks ago said SS does not and Solarever does. One of the techs told me today SS handles any future warrany claims so I asked the person to verify this and please send me an email stating that. Below is the email received which only raises more questions.
"I was able to speak with my supervisors and they suggested that you close the claim through Solarever and submit a shipping claim through our website under the "Contact Us" tab. The reason being S2 is the distributor of the panels. There is a 24-hour window upon receiving the panels to submit the claim. For any panels that you think have damage, I would recommend filing them all on the claim. These panels do have a 10-year warranty. If you notice in the future that these panels aren't functioning properly or are damaged, I have included the ticket number in this email from our call today and I have noted that some of the panels arrived with shipping damage and that this could be a potential reason for these panels to not function properly in the future."
A replied to the email asking what is meant by "close the claim through Solarever" as I have no claim with them. Only with the shipper and SS.
And the stated panel warranty of 10 years is incorrect as is the 24 hour period for warranty claim submissions.
And thIs is also confusing and concerning because the person previously stated that warranty issues are with Solarever. But yet has noted on my order history that future potential issues could be due to shipping. So does that provide a way out of warranty support with Solarever and/or SS. Right now its tempting to claim all 18 are suspect and get a new shipment. One forum member said I should have refused shipment. But two SS people I spoke with today both said its good I accepted shipment.
"If you notice in the future that these panels aren't functioning properly or are damaged, I have included the ticket number in this email from our call today and I have noted that some of the panels arrived with shipping damage and that this could be a potential reason for these panels to not function properly in the future."
This morning a SS customer rep helped me with the 48 hours to make a shipment claim and extended it through the weekend. One deciding factor were my notes written on the shipping receipt about pallet and panel(s) damage.
A neighbor will come over this weekend to unload the 18 panels and do our best with a visual inspection. With that, what is the easiest way to store them until their installed? Can I lay groups of 6 horizontally on 2x4's that are placed only below the long side of the panel frames? Do I try to lay them against the house vertically with short 6x6 pieces placed only below the ends, corners, of the panels? About 1/2 of the cardboard pieces that are supposed to be on the corners of the panls are missing.
Most frustrating is the confusion and inconsistencies SS has been giving me regarding warranty and future support. Three techs/support people told me SS warranties Solarever. One person two weeks ago said SS does not and Solarever does. One of the techs told me today SS handles any future warrany claims so I asked the person to verify this and please send me an email stating that. Below is the email received which only raises more questions.
"I was able to speak with my supervisors and they suggested that you close the claim through Solarever and submit a shipping claim through our website under the "Contact Us" tab. The reason being S2 is the distributor of the panels. There is a 24-hour window upon receiving the panels to submit the claim. For any panels that you think have damage, I would recommend filing them all on the claim. These panels do have a 10-year warranty. If you notice in the future that these panels aren't functioning properly or are damaged, I have included the ticket number in this email from our call today and I have noted that some of the panels arrived with shipping damage and that this could be a potential reason for these panels to not function properly in the future."
A replied to the email asking what is meant by "close the claim through Solarever" as I have no claim with them. Only with the shipper and SS.
And the stated panel warranty of 10 years is incorrect as is the 24 hour period for warranty claim submissions.
And thIs is also confusing and concerning because the person previously stated that warranty issues are with Solarever. But yet has noted on my order history that future potential issues could be due to shipping. So does that provide a way out of warranty support with Solarever and/or SS. Right now its tempting to claim all 18 are suspect and get a new shipment. One forum member said I should have refused shipment. But two SS people I spoke with today both said its good I accepted shipment.
"If you notice in the future that these panels aren't functioning properly or are damaged, I have included the ticket number in this email from our call today and I have noted that some of the panels arrived with shipping damage and that this could be a potential reason for these panels to not function properly in the future."