Got the EG4 XP up and running! Need some help lol

Hey all! So, I got my system up and running but definitely have some questions on settings.

I have my Victron 712 BMV setup, just changed the parameters for the 48v system.

Here’s the issues I’ve encountered, hopefully y’all have some input:

1) I need a “customer code” to register for EG monitor, I’ve searched every which way I can and can’t find a code for signaturesolar where I went through to get it.

2) My SOC is definitely off based on voltage. I’ve tried switching back and forth between SOC and VOC to monitor SOC and it’s saying I’m much lower than I actually am.

3) Do you HAVE to use wifi or, is there another monitoring method? I’m looking at adding Solar Assistant here shortly but thus far, I’ve had to switch back and forth between the unit and my actual wifi, more or less making my phone useless when trying to monitor the unit and connect to it. For local connect, I cannot monitor the unit via the app unless I connect to its WiFi and can no longer do anything else with my phone lol.

4) I can’t seem to get my parameters to save when connected locally via the app. I’ll go into settings and set them all up, and then they’re gone again.

I know there’s definitely going to be a learning curve so bear with me lol. The Victron stuff is just a little more intuitive for me.

Thanks!

What the BMV shows

ChrisSwolls said:

1) I need a “customer code” to register for EG monitor, I’ve searched every which way I can and can’t find a code for signaturesolar where I went through to get it.

Click to expand...

The customer code is either
Signature! or
signature!
I think thats what I remember.

ChrisSwolls said:

2) My SOC is definitely off based on voltage. I’ve tried switching back and forth between SOC and VOC to monitor SOC and it’s saying I’m much lower than I actually am.

Click to expand...

Your SOC will NEVER be accurate in the 6000xp unless you have EG4 batteries or other compatible batteries in a closed loop communication setup.
If you are using an unsupported battery, you will need to set all automation to voltage.

ChrisSwolls said:

3) Do you HAVE to use wifi or, is there another monitoring method? I’m looking at adding Solar Assistant here shortly but thus far, I’ve had to switch back and forth between the unit and my actual wifi, more or less making my phone useless when trying to monitor the unit and connect to it. For local connect, I cannot monitor the unit via the app unless I connect to its WiFi and can no longer do anything else with my phone lol.

Click to expand...

Solar assistant NEEDS a network connection. Bluetooth monitoring thru the app would let you use your wifi on your phone.

ChrisSwolls said:

4) I can’t seem to get my parameters to save when connected locally via the app. I’ll go into settings and set them all up, and then they’re gone again.

Click to expand...

You usually have to select "read" every time. This may be your problem.

ScrotusGobbleBottom said:

The customer code is either
Signature! or
signature!
I think thats what I remember.


Your SOC will NEVER be accurate in the 6000xp unless you have EG4 batteries or other compatible batteries in a closed loop communication setup.
If you are using an unsupported battery, you will need to set all automation to voltage.


Solar assistant NEEDS wifi. Bluetooth monitoring thru the app would let you use your wifi on your phone.

You usually have to select "read" every time. This may be your problem.

Click to expand...

Thanks, I’ll try registering with those. If not, maybe EG4Jared will be around lol.

I run 150Ah AGM’s (for now) 4S4P. I just need to figure out what settings to input to where it’s closer to being accurate.

With the app, I have to disconnect from my home wifi, and connect to it, then more or less neutering my phone. I can’t connect to it through Bluetooth. If I can setup solar assistant and access it via my WiFi but still be on it, that would be optimal.

I tried it with the “read” option and then editing the parameters but still couldn’t get them to save. I had to edit everything on the unit itself.

Thanks for the input so far!

ChrisSwolls said:

1) I need a “customer code” to register for EG monitor, I’ve searched every which way I can and can’t find a code for signaturesolar where I went through to get it.

Click to expand...

Code is:

Signature

DIYPV said:

Code is:

Signature

Click to expand...

That worked! Thanks.

Now I’ve got more issues lol

So I was able to create a profile and sign in. Now the inverter wont output AC power, can’t communicate with the App or online profile, nothing….

Settings appear to be the same on the inverter when I check, just no AC output. The UPS indicator is flashing on the screen but “normal” function light is light.

There are a few customer codes out there. Mine was: “Current Connected”. It depends who you bought it from and who is supporting the warranty.

ChrisSwolls said:

So I was able to create a profile and sign in. Now the inverter wont output AC power, can’t communicate with the App or online profile, nothing….

Settings appear to be the same on the inverter when I check, just no AC output. The UPS indicator is flashing on the screen but “normal” function light is light.

Click to expand...

The EPS switch is turned on?

ChrisSwolls said:

So I was able to create a profile and sign in. Now the inverter wont output AC power, can’t communicate with the App or online profile, nothing….

Settings appear to be the same on the inverter when I check, just no AC output. The UPS indicator is flashing on the screen but “normal” function light is light.

Click to expand...

Maybe @EG4_Jared @EG4_Jarrett can help you.

Solar assistant def doesn't need wifi, a network cable work just as well, and depending on your wifi maybe even better

houseofancients said:

Solar assistant def doesn't need wifi, a network cable work just as well, and depending on your wifi maybe even better

Click to expand...

Can also connect via Bluetooth or setup an intranet with an old router. No interwebs needed except initial activation (unless you buy pre installed)

houseofancients said:

Solar assistant def doesn't need wifi, a network cable work just as well, and depending on your wifi maybe even better

Click to expand...

You need a different dongle that is not included to do that tho.

ScrotusGobbleBottom said:

You need a different dongle that is not included to do that tho.

Click to expand...

solar assistant does not use a dongle

42OhmsPA said:

Can also connect via Bluetooth or setup an intranet with an old router. No interwebs needed except initial activation (unless you buy pre installed)

Click to expand...

wasn't absolutely sure about the BT, but good to know ;-)

houseofancients said:

solar assistant does not use a dongle

Click to expand...

The dongle is for the 6000xp. One dongle that comes with it is wifi. You can buy a second dongle for ethernet.

ChrisSwolls said:

Now the inverter wont output AC power

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If you are not using batteries with communication, you need to set the battery to lead acid mode. That is most likely your problem.

ScrotusGobbleBottom said:

The dongle is for the 6000xp. One dongle that comes with it is wifi. You can buy a second dongle for ethernet.

Click to expand...

I would expect solar assistant to be directly connected through either a serial or canbus/rs485 connection

houseofancients said:

I would expect solar assistant to be directly connected through either a serial or canbus/rs485 connection

Click to expand...

I understand this is the way most inverters interface with SA but the SA website says this is not possible for the 6000Xp

ScrotusGobbleBottom said:

The dongle is for the 6000xp. One dongle that comes with it is wifi. You can buy a second dongle for ethernet.

Click to expand...

It has been reported that Solar Assistant does NOT work with the 6000XP Ethernet dongle - only the WiFi one. SA can be connected with WiFi or Ethernet - doesn’t matter - but apparently the Ethernet dongle for the 6000XP has a network port blocked that SA requires to be able to connect to it.