I brought this charger Evpever Tracer 10415AN 12v,24v,48v 100amps solar charge controller, $412 w/ taxes, from a seller called Y-Solar on amazon back in May 2019 and after a year, I finally got my system set up and running in May this year. It was powering my 48v lithium ion battery bank and an AIM 5000watt 48v pure swine inverter. It was running great with no trouble until I decided to take my system offline so I can do some cleaning, and add a plexiglass door to the cabinet where I housed my system. I turned on my system accordingly, breaker to the battery first than breaker to the panel, inverter off.
Nothing. The charger would not turn on. Just blank.
I tested the terminals and there are adequate power from both the battery and solar. The 100amp fuse is good. I opened up the machine (seller requested pictures), nothing is loose or any visible signs of damage. I have a M50 attached to the charger and that is off also so it's not a broken LCD. All the wires are tight.
On the amazon listing, the seller stated that the product is warranty for 2 years. So I contacted the seller about my issues, I sent them pictures and videos about the broken product. Hoping I send them the defective item and they send me a working one.
I was wrong.
First of all, the seller emphasized the fact that the charger doesn't support lithium ion battery. So I emailed the manufacture, at first that said
"
Hi,
Thank you for contacting us.
Yes, lithium battery is supported.
Have a nice day,
EPEVER Support
"
After I send the rebuttal to the seller, out of the blue, I got a follow up from Epever Support a few days later...
"
Tracer10145AN manufactured in the second half year of 2019 supports Lithium battery, products manufactured earlier do not support lithium battery. The quickest way to check whether the product received supports lithium battery or not is to check the label sticker that sticks on the product.
Texts "12V/24V/36V/48V" on the label means it does not support lithium battery.
Texts "12V/24V/36V/48V/Li" on the label means it supports lithium battery.
When I received your email, I thought you had not purchased the Tracer10415AN yet.
Have a nice day,
EPEVER Support
"
I had the charger set up as "user", I manually put in all the parameters correctly and it was working perfectly for months. I believe the solar charger was working fine with the lithium battery bank but the manufacturer claims mine doesn't supports lithium. The seller also send me an email echo what the manufacture said and saying this ....
"
Sorry I can't replace a new one to you. I provide you with 3 plans, see which one you can accept.
This product has 2 years of free repair service, you can choose to return to the factory for repair, but you need to pay for the return shipping. The time is about 30-45 days.
The second option is that after you send the product to our overseas warehouse address (shipping is paid), we will refund you $100.
The third option is that after you send the product to our overseas warehouse address (shipping is paid by yourself), pay an additional $200 to us, and we will send you a new 10415AN controller (this is an upgraded version that supports lithium batteries)
"
So to get the free repair, it seems like in any case, you will need to ship it to china and pay for the return shipping which can cost hundreds and on top 30-45 days for you to get it back! The other 2 options are just as ridiculous. Since its broken and just sitting at my house taking up space, fine, I decided to go with option 3. I asked for the address and if they can give me an invoice or receipt for this transaction. They replied:
"
I'm very sorry, we can only reissue 10415AN to you after resend the 10415 and 200 US dollars. (MT50 and No need to send other accessories)
You can receive the goods as soon as possible by sending them as soon as possible. There are still a few units in stock in the United States, otherwise we will have to wait for the next batch of shipping.
Overseas warehouse address:
Guxinghua GuXingHua
6215 NE 92nd Dr
C/O TPD112
Portland, Oregon, 97253
US
503-894-8090
Please send us the shipping certificate and tracking number after shipping.
We are very sorry that there is no invoice for this transaction.
"
I googled the address they gave me and it's for a company called USZCN INTERNATIONAL LOGISTICS and these are the reviews for this place:
-"These people hacked my amazon account somehow and ordered an Apple Pencil. I saw I’m not the first person they did this to. Use your own money."
-"like others have said, they hacked my amazon acct to ship an apple pencil to themselves. oddly though, they did not use one of my cards. it is some random visa but they used my name as the 'name on card' so i'm very confused."
... and 9 other reviews claiming their Amazon acct got hacked by them.
Also they will not provide me with an invoice.
I also thought of the scenario of what happens if the "newer" lithium one is defective? Am I going to have to ship it to china to get it fix?
For $460 on a higher specs solar charger, I thought I would get a better product and customer service. Not in this case.
I decided to take my losses and ordered a 60A MPPT Solar Charge Controller DC 12V24V48V Auto Battery Regulator PV 150V Input MPPT Charge Controller for Lithium, Sealed, Gel, and Flooded Batteries by OneSolar for $178, deliever in 2 days, plus if it broke within a year, Im just going to have Amazon deal with it.
Hopefully this post helps. Thanks for reading.
If anyone have any idea what could be the problem with my Tracer and troubleshoot it. Please let me know. Thank you.
Nothing. The charger would not turn on. Just blank.
I tested the terminals and there are adequate power from both the battery and solar. The 100amp fuse is good. I opened up the machine (seller requested pictures), nothing is loose or any visible signs of damage. I have a M50 attached to the charger and that is off also so it's not a broken LCD. All the wires are tight.
On the amazon listing, the seller stated that the product is warranty for 2 years. So I contacted the seller about my issues, I sent them pictures and videos about the broken product. Hoping I send them the defective item and they send me a working one.
I was wrong.
First of all, the seller emphasized the fact that the charger doesn't support lithium ion battery. So I emailed the manufacture, at first that said
"
Hi,
Thank you for contacting us.
Yes, lithium battery is supported.
Have a nice day,
EPEVER Support
"
After I send the rebuttal to the seller, out of the blue, I got a follow up from Epever Support a few days later...
"
Tracer10145AN manufactured in the second half year of 2019 supports Lithium battery, products manufactured earlier do not support lithium battery. The quickest way to check whether the product received supports lithium battery or not is to check the label sticker that sticks on the product.
Texts "12V/24V/36V/48V" on the label means it does not support lithium battery.
Texts "12V/24V/36V/48V/Li" on the label means it supports lithium battery.
When I received your email, I thought you had not purchased the Tracer10415AN yet.
Have a nice day,
EPEVER Support
"
I had the charger set up as "user", I manually put in all the parameters correctly and it was working perfectly for months. I believe the solar charger was working fine with the lithium battery bank but the manufacturer claims mine doesn't supports lithium. The seller also send me an email echo what the manufacture said and saying this ....
"
Sorry I can't replace a new one to you. I provide you with 3 plans, see which one you can accept.
This product has 2 years of free repair service, you can choose to return to the factory for repair, but you need to pay for the return shipping. The time is about 30-45 days.
The second option is that after you send the product to our overseas warehouse address (shipping is paid), we will refund you $100.
The third option is that after you send the product to our overseas warehouse address (shipping is paid by yourself), pay an additional $200 to us, and we will send you a new 10415AN controller (this is an upgraded version that supports lithium batteries)
"
So to get the free repair, it seems like in any case, you will need to ship it to china and pay for the return shipping which can cost hundreds and on top 30-45 days for you to get it back! The other 2 options are just as ridiculous. Since its broken and just sitting at my house taking up space, fine, I decided to go with option 3. I asked for the address and if they can give me an invoice or receipt for this transaction. They replied:
"
I'm very sorry, we can only reissue 10415AN to you after resend the 10415 and 200 US dollars. (MT50 and No need to send other accessories)
You can receive the goods as soon as possible by sending them as soon as possible. There are still a few units in stock in the United States, otherwise we will have to wait for the next batch of shipping.
Overseas warehouse address:
Guxinghua GuXingHua
6215 NE 92nd Dr
C/O TPD112
Portland, Oregon, 97253
US
503-894-8090
Please send us the shipping certificate and tracking number after shipping.
We are very sorry that there is no invoice for this transaction.
"
I googled the address they gave me and it's for a company called USZCN INTERNATIONAL LOGISTICS and these are the reviews for this place:
-"These people hacked my amazon account somehow and ordered an Apple Pencil. I saw I’m not the first person they did this to. Use your own money."
-"like others have said, they hacked my amazon acct to ship an apple pencil to themselves. oddly though, they did not use one of my cards. it is some random visa but they used my name as the 'name on card' so i'm very confused."
... and 9 other reviews claiming their Amazon acct got hacked by them.
Also they will not provide me with an invoice.
I also thought of the scenario of what happens if the "newer" lithium one is defective? Am I going to have to ship it to china to get it fix?
For $460 on a higher specs solar charger, I thought I would get a better product and customer service. Not in this case.
I decided to take my losses and ordered a 60A MPPT Solar Charge Controller DC 12V24V48V Auto Battery Regulator PV 150V Input MPPT Charge Controller for Lithium, Sealed, Gel, and Flooded Batteries by OneSolar for $178, deliever in 2 days, plus if it broke within a year, Im just going to have Amazon deal with it.
Hopefully this post helps. Thanks for reading.
If anyone have any idea what could be the problem with my Tracer and troubleshoot it. Please let me know. Thank you.
Last edited: