Not always is the utility company involved. In my case, the utility company owns the meter, but I own everything between the meter pole and the house. There is a clear line of demarcation in the physical properties as well as the contracted services. They will only work on the power up to the meter, not into the house. I would have to hire an electrician, or do it myself. The utility company didn't even install my meter. My contractor installed the meter. But, the utility company did connect their main power to the meter pole and then the electrical contractor connected the house to the meter pole.