Ecoflow Delta Support / Warranty - Buyer Beware - Will Warned Us

Will do! Nothing so far.

We'll see what this week brings.

WanderingAlbatross said:

Here is the language from the manual regarding the "DIY" solar option:

Click to expand...

If you take the quote, "However the company will not be responsible for free repair services for any damage to the product caused by the quality issue and improper operation of such third party solar panels even during the warranty period." literally, then all you have to do is provide evidence that there is no quality issue and that they were operated properly. I would be asking exactly what tests you must carry out to confirm to them that there is nothing wrong with the panel used, thereby proving the root cause failure being with the Ecoflow Delta.

p.s. Take the example of caravan insurance, you can drill holes in the roof as much as you like, but you can't claim for any damage caused as a result of those holes. I checked this with them when I installed my solar panels. They would still cover water ingress damage from everywhere else!

Edit: Added postscript.

@tictag, good point regarding the warranty language.

Also, I found this short Ecoflow factory tour video. If we could just get ahold of one of those SCC PCBs!

Not sure how a single 100w panel could fry their built in SCC. Seems like it might have had a defect. If it were mine I would replace it with my own SCC. Find one that fits your space and electrical requirements. If their ~!@#$% is that bad I don't think I would want to go with another original unit.

I am somewhat cynical. That video looks like those “techs” could be assemblers.

Look inside most any device and note how many electrical, pneumatic, and mechanical connectors are either color or physically coded so only one connector fits in one location. Stuff has been that way for decades, keeps it “assembler” simple. Oops, sort of close to the “KISS principle”.
I would guess that Troubleshooting and determining which components let out the smoke may not be in their (Ecoflow) skill set In the USA. I am very sure you will find someone to repair your unit who has the right skills and intuitive nature to repair of improve the unit.

i am very glad Will did his first video on the bigger unit and then the smaller unit. my “short” list is shorter.

WanderingAlbatross said:

The Delta manual states that it has an 18-month warranty.

Click to expand...

I stand corrected, it appears to be a 24-month warranty.

I have not heard back from the CEO, but I did call again today and they seem to be more interested in helping.

I was asked to do a few tests and then it might be sent back.

@Jeffjeeptj I think you are correct that they do not have the staff in the US or potentially in China to do repairs. I suspect they sidestep troubleshooting and in typical warranty cases simply ship a replacement Delta. It is not an unreasonable model for an early-stage company that is focused on growth.

WanderingAlbatross said:

I was asked to do a few tests and then it might be sent back.

Click to expand...

Hopefully they will replace the unit for you at their expense. At least you are making progress.

WanderingAlbatross said:

Here is the language from the manual regarding the "DIY" solar option:
View attachment 13666

EcoFlow DELTA 1300 User Manual ï¼Multi-language versionï¼. pdf

drive.google.com

Click to expand...

If your panel was not defective and your panel was withing the electrical specs and you connected it correctly, how can they say it was your fault and not honor the warranty? Seems the burden of proof is on them.

I agree, it does seem like an odd position because most people are going to use third party panels and have to do the wiring themselves.

On a side note, if you fix the SCC yourself (and succeed ), I suspect it would make it difficult to retain the remainder of the 24-month warranty. Basically, if you open the Delta to fix the SCC out of desperation of not being able to get it fixed by Ecoflow, then the battery, inverter, 120-volt charger, USB, etc. would likely no longer be covered. This is why good support is important because if Ecoflow fixes the SCC, then the remaining electronics are still warrantied.

Ecoflow took down my information today so we'll see if they provide an RMA. This happened once before and then they said that it wasn't covered after I filled out the required form. Hopefully this time things go more smoothly. Fingers crossed! ?

They claim to be sending a replacement once the new inventory arrives. It could be upwards of a month.

That's great news providing they stand by what they are claiming. Hope you get the replacement by the end of June. Thxs for the update.

Now it catches me up with the horrible support.

I searched for a foldable weatherproof solar panel. And found the pricy EF 85 watt panel. It seems to be the one what I search for and I grab a bunch of bucks and buying it via Amazon. They deliver to Germany, here is no similar panel on the market.

The panel arrives, I hooked up my old Yeti 400 (lead-acid) and the Yeti shows me an input around 70 watts. It looks good for a 85 watt panel, the Nomad 100 gives me about 82 watts. The second charge the same. And the third charge? 35 Watts. What the hell ...? Is the EF panel broken? More tests, perfect weather conditions, the input was at maximum 49 watts. It's far from the 70 watts that give me the panel at first.

I contacted EF. I sent them a video. I sent the invoice. The result is: No warranty, no support, no service. Amazon is not an official dealer, blabla, only excuses and babble. Now I have a heavy expensive steaming pile of crotch and can throw it in the garbage can. I'm very disappointed.

Beware! Don't buy EF products. Or pray and hope you never need a support.

Ely said:

And the third charge? 35 Watts. What the hell ...? Is the EF panel broken? More tests, perfect weather conditions, the input was at maximum 49 watts. It's far from the 70 watts that give me the panel at first.

Click to expand...

There are ways to test PV panels (e.g. Voc, Isc with a multimeter, bypass diode function, hot cells etc). I am assuming that your battery was discharged when you did your test ... you won't get power from a PV panel if there is no load.

Another test would be to measure Isc as you very gently flex the panel - this will test for intermittent cell connectivity (cells are interconnected connected by very fine wires/strips and they sometime crack).

I make always a compare with the EF, Nomad 100 and a cheap Chinese semiflexible 50 watt panel. Ant told this EF. The Yeti was always discharged to around 50 %.

The Nomad and the Chinese panel gave me valid inputs, the EF at the first charges too. Suddenly the EF decrease down to 35 up to max 49 watts. Not more, whatever I do. The other panels deliver always valid wattages, except the EF.

Yes, support seems to be challenging at times.

When you are testing the EF solar panel is any portion of it shadowed? I have noticed that some panels have a dramatic decrease in output when something as small as a corner is not in direct sun.

At first in full son, no clouds, not the smallest shadow on the panel, the output was about 70 watts. A value wattage for a panel like this.

Suddenly, the same circumstances, the output decrease to 35 watts. The half, so I guess a wing of the foldable panel is down. Then I try around, the output was at max 49 watts. It seems the panel has internal a bad connection or a loose contact.

Ok, no problem, something went wrong, can happen. A good support solve this problem quickly, the panel is four month old. But my thought was naive to believe EF solve this quick and easy (remember: I sent them a video which shows the problem). Then I remember this thread and think ... oh my god ... ?

Meanwhile I have disposed the panel. A defective 85 watt panel with the measures and the wight of a 85 watt panel which can deliver in full sun between 35 and 49 watts is garbage, an expensive $300 (around €275) garbage.

EF says, I should hook up an EF power station to the panel to see what the panel do. I'm not so stupid and buy another EF stuff ? Nobody around me use a EF power station which I can try with the panel. But it's nonsense, the Yeti shows me at first 70 watts input, now 35 to 49 watts at the same circumstances (other panels gives me a value wattage, the old Yeti works fine).

I wrote to EF: Reputation is hard to build and fast to destroy. And gave them a link to this thread.

The latest with the Delta replacement is that shipping has been delayed due to "civil unrest." I believe they use FedEx for shipping. It is odd because we have received other FedEx items without issue, but maybe the problem is specifically at their warehouse. On the plus side, I have been getting frequent updates, but still no new Delta!

That's interesting. At least it seems they are committed to sending you a new unit. But civil unrest sounds like an excuse and if that is true within their company they should not be saying that but it could be they mean something else. I see they don't have any in stock on their website.