Doesn't the inverter have an on/off switch? Why not leave it continuously connected to the battery bank, to keep the capacitor charged? My understanding is that the problem is only upon initial connection. The inverters I've seen have the monster capacitor across the DC input. Why repeatedly stress both the BMS and the inverter, by doing repeated full disconnections? Also, this issue is not unique to BB.
The inverter is permanently connected to the batteries. There are times when the inverter turns off, like this Monday, when Solark updated the firmware. Or when there are multiple days without sun and I have to turn the inverter off so as not to run the batteries down to shutoff, or days when there wasn't enough sun going into the evening and me forgetting to check and the inverter shuts down for low battery. Those are the times when unless it is daylight and the sun is shinning it becomes a PITA to restart the Solark even with their surge suppressor. Rather than disconnect everything I shut off the battery breakers, wait until the sun comes up, the Solark starts then I can turn on the battery breaker after the Solark reports "No Battery" and life carries on. Since September 2020 I think I've had the inverter off 5 times for various of the above stated reasons.
I tried to return their none working "surge suppressor" but as OP pointed out they send you into their RMA system, give you the monumental runaround, deny it's their problem, then eventually start ignoring all email to support. Compared to companies like Solark and AltE that are an absolute pleasure to work with BattleBorn are the pits. That's just my well earned opinion. They don't offer the surge Suppressor on Amazon prime otherwise that is exactly how I would have returned this none working item to them.
I hope that helps.