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EG4 18k PV Discharging 10 - 50 times per day

One tech who was attempting to fix another problem fiddled and poked and made changes, and finally read back the _WRONG_ serial number for my inverter, so he had been poking at someone else's system and not mine. Might be some time for some additional training @SignatureSolarJess
Is that a SS tech or EG4 tech?
 
One tech who was attempting to fix another problem fiddled and poked and made changes, and finally read back the _WRONG_ serial number for my inverter, so he had been poking at someone else's system and not mine. Might be some time for some additional training @SignatureSolarJess
Uh oh! Let me look into this!
 
One tech who was attempting to fix another problem fiddled and poked and made changes, and finally read back the _WRONG_ serial number for my inverter, so he had been poking at someone else's system and not mine. Might be some time for some additional training @SignatureSolarJess
Thank you for letting us know! I've got with the tech manager to look into this, make sure if it was our team, they're retrained to verify the serial! And also, they're going to confirm any changes are corrected. It doesn't sound like there has been any customers call in asking why their settings have changed, so hopefully it's fine! 😬
 
Thank you for letting us know! I've got with the tech manager to look into this, make sure if it was our team, they're retrained to verify the serial! And also, they're going to confirm any changes are corrected. It doesn't sound like there has been any customers call in asking why their settings have changed, so hopefully it's fine! 😬
Ha ha... Would they notice?? Best to save all settings first, make changes, then save the changes in a different file. That way reverting is easy. Change management is important!
 
I have found that if it’s to difficult for SS. Markus_EG4 has been a lot of help for me. He is very knowledgeable..
 
I have found that if it’s to difficult for SS. Markus_EG4 has been a lot of help for me. He is very knowledgeable..
Markus knows his stuff but he flaked out on me and just stopped responding after minimal interactions...found someone else at eg4 who was responsive but never ceases to amaze me how many flakes are out there
 
Markus knows his stuff but he flaked out on me and just stopped responding after minimal interactions...found someone else at eg4 who was responsive but never ceases to amaze me how many flakes are out there
Yeah he ghosted me too, some piss poor excuse about being super busy, new products, trips to China etc.
What a bummer.
 
There's a reason why EG4 inverters are called Beta boxes :) I am glad you escaped the Beta Box nightmare with your Sol-Ark 15k :)
 
Ha ha... Would they notice?? Best to save all settings first, make changes, then save the changes in a different file. That way reverting is easy. Change management is important!
Typically they’d notice 😂 Something wouldn’t work or wouldn’t be working the same 😮‍💨
 
From my experience my first unit (green screen) was so glitchy. But after I replace it with a newer 18Kpv ( brown yellow screen) I have not had any issues. But also I am still on the 1616 firmware, I plan on not changing it unless a problem comes up.
 
got my new solark dongle today and got it installed, app working in about 5 minutes. Solark should've offered me a replacement dongle on the first call in the first 2 minutes of hearing the symptoms which is gonna lead me into a rant:

the solar diy community is probably the most organized community I've ever encountered, and I regularly visit startup forums, software dev forums, and electrical forums. Solar community trumps them all. Smart people here who know about systems design, root cause, ROI analysis, and a myriad of other technical consideraitons.

and after a few dozen phone calls into SigSolar and Solark, I can say that Solar Support Services are the best support services I've ever encountered in any industry and I've called into every support service imaginable (I ran a business repairing returned goods which meant I got used to dealing with true scum of the earth support people and the best of the best). Solar is at the top of the support services hall of fame.

without support and community being in place for Solar, this industry would NEVER get off the ground...
but like every system, it's only as strong as it's weakest link....some of which have been mentioned on this thread...

to SIG SOLAR and EG4...........If you're not part of the solution, you're part of the problem. If you want your company to succeed, FIRE the people who aren't contributing to the solution. Despite Support Services at SigSolar and Solark being generally great, they have their bad apples and I'm sure they've been pointed out on many occasions yet they persist. Honor your refund policies or HELP FIX THE ISSUE. You should have a guy that issues get escalated to. Tier 1 is great. Tier 2 doesn't have the brain power. Get better Tier 2 or reserve a guy for all escalations who KNOWS HIS STUFF. It's on YOU to support basic configuration or refund the monies.

I know EG4 could've kept my business. I know SigSolar could've been a long term partner for me. But a few bad apples spoiled the opp. How many opps have they spoiled? countless other for sure. If SigSolar was Bank of America, I'd just walk away; there's no reforming that overgrown monster. But SigSolar and Eg4 are young growth companies. GET your SHIT together and get rid of the dead weight (or give them one last chance to reform.)

/rant
 
It’s been a month and things have been working as I wanted. One thing that would be very beneficial is in the weather function it would be very useful to have a temperature multiplier for the SOC percentage. Something to change the percentage for different temperatures. My AC was running nonstop with 100 plus temps.
 
well....
here's the post mortem

the eg4 18k was able to achieve the desired state but only at the expense of reintroducing the 50-100 charge/discharge cycles per day. I had a few days without the glitching, but then it all fell apart.

I've charged off the eg4 18k pv with my credit card company because Signature Solar, despite their friendly marketing, has dodged my emails and calls for the last 3 weeks.

***Update***
Sig Solar says they'll do an RMA with me. Took several nasty emails and dozens of hours of troubleshooting. FYI.

Consider yourself lucky you will get a refund. Ive been sent 2 faulty 18k pv inverters from Sig Solar "distributor' Solar Sovereign. Hours upon hours on the phone and work installing/uninstalling the units. Not getting calls back when I'm told they would. Not responsive at all to emails. I requested a refund from Solar Sovereign after the second unit would not function properly and I was told it was a hardware issue. No response. I'm meeting with an attorney on Tuesday to probably have to sue them.

I'm not entirely sure how the whole "distributor" business arrangement works. With that said, I was surprised that Sig Solar would allow a distributor of their products to do business that way. Because I think it does damage their reputation, as well as EG4, when they allow people to sell their products that are unethical.
 
Consider yourself lucky you will get a refund. Ive been sent 2 faulty 18k pv inverters from Sig Solar "distributor' Solar Sovereign. Hours upon hours on the phone and work installing/uninstalling the units. Not getting calls back when I'm told they would. Not responsive at all to emails. I requested a refund from Solar Sovereign after the second unit would not function properly and I was told it was a hardware issue. No response. I'm meeting with an attorney on Tuesday to probably have to sue them.

I'm not entirely sure how the whole "distributor" business arrangement works. With that said, I was surprised that Sig Solar would allow a distributor of their products to do business that way. Because I think it does damage their reputation, as well as EG4, when they allow people to sell their products that are unethical.

Sig Solar has a lot of customer feedback on this forum. Not all is positive. Might want to do some searches here.
 
It seems like everyone was thinking it was the settings in the 18Kpv creating the 50 cycles per day. I just installed my unit and noticed the date was a day off so I reset the date to the proper date and time. It took me a few hours to realize it. Looks like the monitor app records the data in a time based format and doesn't overwrite it as it does 3 min checks. So they don't overlap. I wonder if this may have been the root cause with his system? He had previous data that was making it look like it was cycling. Below is a pic of my issue. Once I got to a day that only had one string of data it cleared up. 1736121096949.png
 

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