EG4TechSolutionsTeam
Online Support for EG4 Electronics
1. Check Dongle Type:
- Ensure you have an E Wi-Fi dongle that typically starts with BJXXXX or BGXXXX. A BAXXXX dongle will not work with this guide.
2. Access EG4 Monitoring Portal:
- Navigate to the EG4 Monitoring portal.
- Locate the Dongle section of the website.
- Ensure the firmware version is V2.06 or newer. If not, update the dongle firmware.
![1719862544435.png 1719862544435.png](https://diysolarforum.com/data/attachments/225/225878-455868a7daae9f50783c6ec09bd6389b.jpg)
3. Update Dongle Firmware: *Contact a distributor or EG4 representative at this time*
- Click on "Management" and then "Update."
![1719862557594.png 1719862557594.png](https://diysolarforum.com/data/attachments/225/225880-bd5ac77c51f14d2f339e8f942b603c58.jpg)
4. Connect to the Wi-Fi Dongle Network:
- Open the app and connect to the Wi-Fi network emitted by the dongle.
![1719862605185.png 1719862605185.png](https://diysolarforum.com/data/attachments/225/225881-2b35f110a4d8da4eac309c37cb8bee3e.jpg)
5. Dongle Connection Setup:
- Click on "Dongle Connect."
- Wait until the "Dongle Connect Params" option appears and select it.
![1719862637992.png 1719862637992.png](https://diysolarforum.com/data/attachments/225/225882-ba75f5498fb72d8f197abf8b55123e74.jpg)
6. Enable Encryption Mode:
- Enable "Encryption Mode."
![1719862697776.png 1719862697776.png](https://diysolarforum.com/data/attachments/225/225887-83c42542eabff785affe3040af8363dd.jpg)
7. Change Password:
- Click the "eye" icon.
- Input the code "123123."
- Enter your desired password and select "Set."
![1719862668216.png 1719862668216.png](https://diysolarforum.com/data/attachments/225/225885-8d79d4a6e20235a28e7c12be1342554f.jpg)
8. Reconnect to Wi-Fi:
- Reconnect to the Wi-Fi network emitted by the dongle using the new password you have set.
9. Reset Password (if needed):
- If you forget the password or want to disable encryption, hold the reset button on the dongle for approximately 10 seconds.
- Ensure you have an E Wi-Fi dongle that typically starts with BJXXXX or BGXXXX. A BAXXXX dongle will not work with this guide.
2. Access EG4 Monitoring Portal:
- Navigate to the EG4 Monitoring portal.
- Locate the Dongle section of the website.
- Ensure the firmware version is V2.06 or newer. If not, update the dongle firmware.
![1719862544435.png 1719862544435.png](https://diysolarforum.com/data/attachments/225/225878-455868a7daae9f50783c6ec09bd6389b.jpg)
3. Update Dongle Firmware: *Contact a distributor or EG4 representative at this time*
- Click on "Management" and then "Update."
![1719862557594.png 1719862557594.png](https://diysolarforum.com/data/attachments/225/225880-bd5ac77c51f14d2f339e8f942b603c58.jpg)
4. Connect to the Wi-Fi Dongle Network:
- Open the app and connect to the Wi-Fi network emitted by the dongle.
![1719862605185.png 1719862605185.png](https://diysolarforum.com/data/attachments/225/225881-2b35f110a4d8da4eac309c37cb8bee3e.jpg)
5. Dongle Connection Setup:
- Click on "Dongle Connect."
- Wait until the "Dongle Connect Params" option appears and select it.
![1719862637992.png 1719862637992.png](https://diysolarforum.com/data/attachments/225/225882-ba75f5498fb72d8f197abf8b55123e74.jpg)
6. Enable Encryption Mode:
- Enable "Encryption Mode."
![1719862697776.png 1719862697776.png](https://diysolarforum.com/data/attachments/225/225887-83c42542eabff785affe3040af8363dd.jpg)
7. Change Password:
- Click the "eye" icon.
- Input the code "123123."
- Enter your desired password and select "Set."
![1719862668216.png 1719862668216.png](https://diysolarforum.com/data/attachments/225/225885-8d79d4a6e20235a28e7c12be1342554f.jpg)
8. Reconnect to Wi-Fi:
- Reconnect to the Wi-Fi network emitted by the dongle using the new password you have set.
9. Reset Password (if needed):
- If you forget the password or want to disable encryption, hold the reset button on the dongle for approximately 10 seconds.