Fogstar Batteries (fogstar.co.uk) Customer Service

[danmc]

Does anyone have any experenece dealing with Fogstar Batteries (fogstar.co.uk), a UK based supplier? I was sent the wrong item last week, and other than an autogenerated reply I haven't heard anything back from them, despite contacting them last Thursday and now having sent two emails.

I paid via Paypal and I'm debating how long to leave it before opening a claim. Obviously I would rather resolve it directly with the supplier, but as I'm not getting anything the back from them I may have no choice. Just wondering if anyone has had any experience which may offer insight into their typial practices, i.e. they take a while to get back to you, but when they do they are generally ok to deal with etc..

 

[kommando]

Their email response time is dire, ring the wholesale only number and just press whatever buttons are needed to speak to someone. They did not complain when I did that and sorted out the issue quickly. Understaffed it seems so try any trick to jump the queue.

 

[mikefitz]

they do they are generally ok to deal with etc.

They are usually excellent to deal with. Could be under staffed due to summer holidays .

 

[danmc]

Their email response time is dire, ring the wholesale only number and just press whatever buttons are needed to speak to someone. They did not complain when I did that and sorted out the issue quickly. Understaffed it seems so try any trick to jump the queue.

Thanks. I'll give that a go. They seem to have a good reputation generally, so was a bit surprised not to get a response.