Thank you, Travis, for getting right on this, and, thank you Goose for posting the details of another customer's experience with this same issue; I'm sure it helped get things resolved. I just got a call from Signature Solar and they will be sending me a brand new battery. Grateful.
Five days ago I thought I purchased a refurbished EG4 Battery and a set of cables to go with the battery; my credit card was charged for the full amount. For four days, I got no word of its shipping, so yesterday I called to hear ‘we made a mistake and don’t have a refurbished battery to ship you -but we did ship your cables.”
I made it clear the cables were of no use, that I would not be opening the box, and that I would be sending them back and asked for a return label to put on the box.
I was told they couldn’t do that because there are 3 different departments that have to approve my return and I have to take photos of the box to prove the condition of the cables and email it to them to start the refund process. Then was told “But we will extend a favor to you and not charge you a restocking fee.” What? Favor? LOL?
I asked, how about a bit off the price of a new battery then to satisfy my order. The response was “It wouldn’t be fair to other customers” What do other customers have to do with what is going on with me? How about this, which happed about a week ago, the same situation, different treatment. https://diysolarforum.com/threads/just-gonna-sing-signature-solars-praises-for-a-minute.70672/
Also, they will process the battery refund as soon as we get off the phone and confirm by email. No email confirmation, and no sign of a refund for anything.
This is off the chart Un-Customer Service.
Five days ago I thought I purchased a refurbished EG4 Battery and a set of cables to go with the battery; my credit card was charged for the full amount. For four days, I got no word of its shipping, so yesterday I called to hear ‘we made a mistake and don’t have a refurbished battery to ship you -but we did ship your cables.”
I made it clear the cables were of no use, that I would not be opening the box, and that I would be sending them back and asked for a return label to put on the box.
I was told they couldn’t do that because there are 3 different departments that have to approve my return and I have to take photos of the box to prove the condition of the cables and email it to them to start the refund process. Then was told “But we will extend a favor to you and not charge you a restocking fee.” What? Favor? LOL?
I asked, how about a bit off the price of a new battery then to satisfy my order. The response was “It wouldn’t be fair to other customers” What do other customers have to do with what is going on with me? How about this, which happed about a week ago, the same situation, different treatment. https://diysolarforum.com/threads/just-gonna-sing-signature-solars-praises-for-a-minute.70672/
Also, they will process the battery refund as soon as we get off the phone and confirm by email. No email confirmation, and no sign of a refund for anything.
This is off the chart Un-Customer Service.
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