Greentech Renewables no longer DIY friendly
- Thread starter rhino
- Start date
Ampster
Renewable Energy Hobbyist
Is that a company wide policy or just that branch?
I contacted the main company and couldn't get them to direct me to my "local" one. I'm currently trying to go directly through my local one to let me buy some panels but he also mentioned they were reluctant to sell to individuals.
Ampster
Renewable Energy Hobbyist
Understandable. Their prices don't have the margin for that kind of service. I've purchased over $10,000 from them in the past two years and don't waste their time over the counter or when occasionally getting quotes. I have not received that email..
50ShadesOfDirt
Solar Enthusiast
- Joined
- Jan 8, 2021
- Messages
- 442
One page on their website indicates:
"Greentech Renewables is one of the largest electrical product *wholesale distributors* in the country. We ship our own inventory every morning from 70+ locations nationally. With a fleet of trucks, we’re there when you need us, providing local support at national scale."
Basically, if they weren't always a wholesaler, they are now. About the same as HVAC, plumbing, electrician, and other outfits that want only to sell to "the trade", and you have to do some legwork to either get around that, or find a seller who will sell to individuals (not in "the trade").
I've always just wanted the product, as fast as possible, with the best warranty as possible (against a doa or warranty issue) ... usually after lots of research. If they have some online help that is readily accessible (forums, tech support emails, etc.), then that is gravy. I believe this is the way of the world these days.
"Greentech Renewables is one of the largest electrical product *wholesale distributors* in the country. We ship our own inventory every morning from 70+ locations nationally. With a fleet of trucks, we’re there when you need us, providing local support at national scale."
Basically, if they weren't always a wholesaler, they are now. About the same as HVAC, plumbing, electrician, and other outfits that want only to sell to "the trade", and you have to do some legwork to either get around that, or find a seller who will sell to individuals (not in "the trade").
I've always just wanted the product, as fast as possible, with the best warranty as possible (against a doa or warranty issue) ... usually after lots of research. If they have some online help that is readily accessible (forums, tech support emails, etc.), then that is gravy. I believe this is the way of the world these days.
I was able to place the order for panels with the "local" Greentech. I was shut out when I went through their main national website and tried contacting someone through there (they wouldn't even forward the request to the local one so I had to contact local one directly).
Ampster
Renewable Energy Hobbyist
That is a better response. I can understand the National response. I was fortunate that I had been given a referral to a salesperson for my initial order which was several thousand dollars of micros and rails. Since then I got a very good quote on a SolArk 12k which also had no freight.
When it comes time to buy a new set of panels, I hope my local Greentech Renewables is just as easy to deal with as they were in 2020.
KITROBASKIN
Solar Enthusiast
Many years ago I went into the Albuquerque place to ask questions about panels. After getting answers I saw some electrical tape of a nice color. I wanted to buy just one roll. Employee started to write up a ticket then said I could have it! It was a magenta color.
I contacted the Albuquerque store, registered and requested a quote on 4 IronRidge items to hold the 32 panels I wish to mount on my array.
Does it typically take a long time for them to respond or can I expect them to not respond?
Just curious.
Does it typically take a long time for them to respond or can I expect them to not respond?
Just curious.
I don't recall using their contact page. I always called and got a quote right then.
jjww
Stuck in PG&E Land
I have nothing but raves for our local Greentech in san luis obispo at the counter.fantastic service, prices match on line places.
However online thru their corporate connection it was slow, sluggish and not very helpful
However online thru their corporate connection it was slow, sluggish and not very helpful
Ampster
Renewable Energy Hobbyist
For that investment in time have you considered an online source? My Greentech is 20 miles away but I still ordered some Ironridge clamps online just because of convenience. I did pick up a SolArk and often pick up rails because shipping is expensive. The Greentech price on the SolArk was very competitive.
KITROBASKIN
Solar Enthusiast
Google search for Albuquerque Greentech, upper right box on search page gives an overview. My (kitrobaskin) review snippet is the second one.
Reason for that review:
I had sent them a picture of a 15 year old solar panel clamp that I needed more to install additional panels. They responded that they do not have that item in stock but gave me 2 online sources that could possibly help. Those sites had $300-$400 minimum orders. Greentech suggested calling manufacturer of solar rack system. The minimum order was a large quantity. I explained that I had gotten their contact info from Greentech (the rack makers, UNIRAC, only sell wholesale). But they sent me 8 panel clamps, classifying them as samples and did not charge me anything.
Reason for that review:
I had sent them a picture of a 15 year old solar panel clamp that I needed more to install additional panels. They responded that they do not have that item in stock but gave me 2 online sources that could possibly help. Those sites had $300-$400 minimum orders. Greentech suggested calling manufacturer of solar rack system. The minimum order was a large quantity. I explained that I had gotten their contact info from Greentech (the rack makers, UNIRAC, only sell wholesale). But they sent me 8 panel clamps, classifying them as samples and did not charge me anything.
Ampster
Renewable Energy Hobbyist
I have had good luck with them also.
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