Repro
Solar Enthusiast
This is just to inform some of you who may be wanting to purchase batteries from Jakiper. I placed an order for two Jakiper batteries right after watching WIll's review. I thought I was lucky as I was able to get two before being sold out. The batteries were processed and shipped, and now the fun begins. The shipment status of my batteries has never changed since they were sent. After many calls to ABF freight, it was determined that the batteries are lost. I have the opportunity now to place a shortage claim, which I was warned could take months. So ABF is no longer any help.
During all of this, I also contacted Jakiper per email several times, their only answer is, "we sent them". Jakiper also said they would look into it. No answer from them either. I have now requested a refund, which I doubt will be processed until they get the batteries back. This sucks. I must say that Jakiper's short email answer's and lack of concern makes me question the customer service aspect of the company. They got their money, sent it out, and now they don't care.
I am now out $3160.00 for who knows how long. I do not have the money laying around to purchase other batteries. I hope this will shed some light on what could happen to you and Jakiper's lack of concern for their customers.
During all of this, I also contacted Jakiper per email several times, their only answer is, "we sent them". Jakiper also said they would look into it. No answer from them either. I have now requested a refund, which I doubt will be processed until they get the batteries back. This sucks. I must say that Jakiper's short email answer's and lack of concern makes me question the customer service aspect of the company. They got their money, sent it out, and now they don't care.
I am now out $3160.00 for who knows how long. I do not have the money laying around to purchase other batteries. I hope this will shed some light on what could happen to you and Jakiper's lack of concern for their customers.