Purchased 16 eve 280k from Docan over a month ago confirming the description had them as brand new, full capacity cells. Cells arrived bloated, more than 5mm out of spec at only 3.2v. No grade B QR and had the front labels that they had been "tested" at 280ah and matching IR .19.
- Reached out immediately to let them know they arrived too bloated to be "top quality".
- Tested as a pack with ebd-a20h and JK bms. Pulled 261ah.
- Requested exchange. Was then told they required individual cells which of course takes forever but did it anyway.
- None pull capacity about half in the 260s and half in the 270s. Send back screenshots of the ebd-a20h results for each. Sends a different item description than was up when I put them in my cart advertising a lower capacity. At which point the still refuse to exchange and offer a refund of $91.... saying they give a $1 per missing ah..
Regret not going with Current Connected. Theirs were grade B but guaranteed at 280ah for the same price at the time.
At this point plan to just ship back (USA warehouse) and do a credit card chargeback, unless anyone here has had success escalating a similar issue.
- Reached out immediately to let them know they arrived too bloated to be "top quality".
- Tested as a pack with ebd-a20h and JK bms. Pulled 261ah.
- Requested exchange. Was then told they required individual cells which of course takes forever but did it anyway.
- None pull capacity about half in the 260s and half in the 270s. Send back screenshots of the ebd-a20h results for each. Sends a different item description than was up when I put them in my cart advertising a lower capacity. At which point the still refuse to exchange and offer a refund of $91.... saying they give a $1 per missing ah..
Regret not going with Current Connected. Theirs were grade B but guaranteed at 280ah for the same price at the time.
At this point plan to just ship back (USA warehouse) and do a credit card chargeback, unless anyone here has had success escalating a similar issue.