cooldog
New Member
- Joined
- Jun 5, 2020
- Messages
- 8
On the February 24th I ordered 48 Grade A CATL 302aH cells from Docan via Alibaba. The listing specified a price of $60 per cell, which is great but not impossible, with shipping from China included. The "Trade Assurance" order went through, and my credit card was charged.
Last night "Sandy" contacted me and told me that they could only send me 32 cells, not 48. She didn't seem to understand that by accepting payment, they were now in a binding contract, or why I would not be willing to have them send 280aH cells, or only 32 cells. Her explanation was "All the sellers do this."
I would only be somewhat annoyed at the waste of my time if this was simply a quote, but it was not. This is a paid order. I had a previous quote from Amy with a DDP shipping cost of $908 for 48 cells, and I have offered to pay that additional amount, but no more. Sandy offered a refund, but only for the $2,880 order amount, NOT the full $2,966.12 that was charged, which I rejected. I refuse to let them off the hook for the fraud that they are engaged in.
N.B. I've done business with them before, with good results, but this is outright fraud.
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After several days of wrangling with Sandy, attempting to end up with what I'd ordered and paid for, while she kept offering me either fewer cells, or 280aH instead of 302aH, she finally just did a refund and canceled the order. Alibaba has also refunded the transaction fee, which was a welcome surprise. The refund has already hit my CC account.
Last night "Sandy" contacted me and told me that they could only send me 32 cells, not 48. She didn't seem to understand that by accepting payment, they were now in a binding contract, or why I would not be willing to have them send 280aH cells, or only 32 cells. Her explanation was "All the sellers do this."
I would only be somewhat annoyed at the waste of my time if this was simply a quote, but it was not. This is a paid order. I had a previous quote from Amy with a DDP shipping cost of $908 for 48 cells, and I have offered to pay that additional amount, but no more. Sandy offered a refund, but only for the $2,880 order amount, NOT the full $2,966.12 that was charged, which I rejected. I refuse to let them off the hook for the fraud that they are engaged in.
N.B. I've done business with them before, with good results, but this is outright fraud.
After several days of wrangling with Sandy, attempting to end up with what I'd ordered and paid for, while she kept offering me either fewer cells, or 280aH instead of 302aH, she finally just did a refund and canceled the order. Alibaba has also refunded the transaction fee, which was a welcome surprise. The refund has already hit my CC account.
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