Got the EG4 XP up and running! Need some help lol

ChrisSwolls · Mar 30, 2024

Hey all! So, I got my system up and running but definitely have some questions on settings.

I have my Victron 712 BMV setup, just changed the parameters for the 48v system.

Here’s the issues I’ve encountered, hopefully y’all have some input:

1) I need a “customer code” to register for EG monitor, I’ve searched every which way I can and can’t find a code for signaturesolar where I went through to get it.

2) My SOC is definitely off based on voltage. I’ve tried switching back and forth between SOC and VOC to monitor SOC and it’s saying I’m much lower than I actually am.

3) Do you HAVE to use wifi or, is there another monitoring method? I’m looking at adding Solar Assistant here shortly but thus far, I’ve had to switch back and forth between the unit and my actual wifi, more or less making my phone useless when trying to monitor the unit and connect to it. For local connect, I cannot monitor the unit via the app unless I connect to its WiFi and can no longer do anything else with my phone lol.

4) I can’t seem to get my parameters to save when connected locally via the app. I’ll go into settings and set them all up, and then they’re gone again.

I know there’s definitely going to be a learning curve so bear with me lol. The Victron stuff is just a little more intuitive for me.

Thanks!

ChrisSwolls · Mar 30, 2024

What the BMV shows

ScrotpusGobbleBottom · Mar 30, 2024

ChrisSwolls said:
1) I need a “customer code” to register for EG monitor, I’ve searched every which way I can and can’t find a code for signaturesolar where I went through to get it.

The customer code is either
Signature! or
signature!
I think thats what I remember.

ChrisSwolls said:
2) My SOC is definitely off based on voltage. I’ve tried switching back and forth between SOC and VOC to monitor SOC and it’s saying I’m much lower than I actually am.

Your SOC will NEVER be accurate in the 6000xp unless you have EG4 batteries or other compatible batteries in a closed loop communication setup.
If you are using an unsupported battery, you will need to set all automation to voltage.

ChrisSwolls said:
3) Do you HAVE to use wifi or, is there another monitoring method? I’m looking at adding Solar Assistant here shortly but thus far, I’ve had to switch back and forth between the unit and my actual wifi, more or less making my phone useless when trying to monitor the unit and connect to it. For local connect, I cannot monitor the unit via the app unless I connect to its WiFi and can no longer do anything else with my phone lol.

Solar assistant NEEDS a network connection. Bluetooth monitoring thru the app would let you use your wifi on your phone.

ChrisSwolls said:
4) I can’t seem to get my parameters to save when connected locally via the app. I’ll go into settings and set them all up, and then they’re gone again.

You usually have to select "read" every time. This may be your problem.

ChrisSwolls · Mar 30, 2024

ScrotusGobbleBottom said:
The customer code is either
Signature! or
signature!
I think thats what I remember.

Your SOC will NEVER be accurate in the 6000xp unless you have EG4 batteries or other compatible batteries in a closed loop communication setup.
If you are using an unsupported battery, you will need to set all automation to voltage.

Solar assistant NEEDS wifi. Bluetooth monitoring thru the app would let you use your wifi on your phone.

You usually have to select "read" every time. This may be your problem.

Thanks, I’ll try registering with those. If not, maybe EG4Jared will be around lol.

I run 150Ah AGM’s (for now) 4S4P. I just need to figure out what settings to input to where it’s closer to being accurate.

With the app, I have to disconnect from my home wifi, and connect to it, then more or less neutering my phone. I can’t connect to it through Bluetooth. If I can setup solar assistant and access it via my WiFi but still be on it, that would be optimal.

I tried it with the “read” option and then editing the parameters but still couldn’t get them to save. I had to edit everything on the unit itself.

Thanks for the input so far!

DIYPV · Mar 30, 2024

ChrisSwolls said:
1) I need a “customer code” to register for EG monitor, I’ve searched every which way I can and can’t find a code for signaturesolar where I went through to get it.

Code is:

Signature

ChrisSwolls · Mar 30, 2024

DIYPV said:
Code is:

Signature

That worked! Thanks.

Now I’ve got more issues lol

ChrisSwolls · Mar 30, 2024

So I was able to create a profile and sign in. Now the inverter wont output AC power, can’t communicate with the App or online profile, nothing….

Settings appear to be the same on the inverter when I check, just no AC output. The UPS indicator is flashing on the screen but “normal” function light is light.

ChrisG · Mar 31, 2024

There are a few customer codes out there. Mine was: “Current Connected”. It depends who you bought it from and who is supporting the warranty.

ChrisG · Mar 31, 2024

ChrisSwolls said:
So I was able to create a profile and sign in. Now the inverter wont output AC power, can’t communicate with the App or online profile, nothing….

Settings appear to be the same on the inverter when I check, just no AC output. The UPS indicator is flashing on the screen but “normal” function light is light.

The EPS switch is turned on?

DIYPV · Mar 31, 2024

ChrisSwolls said:
So I was able to create a profile and sign in. Now the inverter wont output AC power, can’t communicate with the App or online profile, nothing….

Settings appear to be the same on the inverter when I check, just no AC output. The UPS indicator is flashing on the screen but “normal” function light is light.

Maybe @EG4_Jared @EG4_Jarrett can help you.

houseofancients · Mar 31, 2024

Solar assistant def doesn't need wifi, a network cable work just as well, and depending on your wifi maybe even better

42OhmsPA · Mar 31, 2024

houseofancients said:
Solar assistant def doesn't need wifi, a network cable work just as well, and depending on your wifi maybe even better

Can also connect via Bluetooth or setup an intranet with an old router. No interwebs needed except initial activation (unless you buy pre installed)

ScrotpusGobbleBottom · Mar 31, 2024

houseofancients said:
Solar assistant def doesn't need wifi, a network cable work just as well, and depending on your wifi maybe even better

You need a different dongle that is not included to do that tho.

houseofancients · Mar 31, 2024

ScrotusGobbleBottom said:
You need a different dongle that is not included to do that tho.

solar assistant does not use a dongle

houseofancients · Mar 31, 2024

42OhmsPA said:
Can also connect via Bluetooth or setup an intranet with an old router. No interwebs needed except initial activation (unless you buy pre installed)

wasn't absolutely sure about the BT, but good to know ;-)

ScrotpusGobbleBottom · Mar 31, 2024

houseofancients said:
solar assistant does not use a dongle

The dongle is for the 6000xp. One dongle that comes with it is wifi. You can buy a second dongle for ethernet.

ScrotpusGobbleBottom · Mar 31, 2024

ChrisSwolls said:
Now the inverter wont output AC power

If you are not using batteries with communication, you need to set the battery to lead acid mode. That is most likely your problem.

houseofancients · Mar 31, 2024

ScrotusGobbleBottom said:
The dongle is for the 6000xp. One dongle that comes with it is wifi. You can buy a second dongle for ethernet.

I would expect solar assistant to be directly connected through either a serial or canbus/rs485 connection

ScrotpusGobbleBottom · Mar 31, 2024

houseofancients said:
I would expect solar assistant to be directly connected through either a serial or canbus/rs485 connection

I understand this is the way most inverters interface with SA but the SA website says this is not possible for the 6000Xp

AZ Solar Junkie · Mar 31, 2024

ScrotusGobbleBottom said:
The dongle is for the 6000xp. One dongle that comes with it is wifi. You can buy a second dongle for ethernet.

It has been reported that Solar Assistant does NOT work with the 6000XP Ethernet dongle - only the WiFi one. SA can be connected with WiFi or Ethernet - doesn’t matter - but apparently the Ethernet dongle for the 6000XP has a network port blocked that SA requires to be able to connect to it.

ScrotpusGobbleBottom · Mar 31, 2024

AZ Solar Junkie said:
It has been reported that Solar Assistant does NOT work with the 6000XP Ethernet dongle - only the WiFi one. SA can be connected with WiFi or Ethernet - doesn’t matter - but apparently the Ethernet dongle for the 6000XP has a network port blocked that SA requires to be able to connect to it.

Good to know! Thanks

ChrisSwolls · Mar 31, 2024

ScrotusGobbleBottom said:
If you are not using batteries with communication, you need to set the battery to lead acid mode. That is most likely your problem.

I had the unit up and running, I ran my house off of it for 3-4 hours yesterday.

Initially, I set the unit up via the touch screen, set lead acid and some of the DC charge/discharge settings. At that point I was unable to make a profile as I needed the customer code to do so.

As soon as I created a profile, I went back out to the garage, connected to the dongle and that’s when things got weird.

Both the app and online profile said unable to connect, indicating that there’s some sort of wifi issue. As of last night, it wouldn’t output AC power anymore.

EPS switch was on, set to lead acid and I ran the unit for a few hours on and off yesterday without any issue, just couldn’t edit via the app yet.

I’m going to check setting 21 again but when I checked the settings during the AC issue, I still saw they appeared to be what I left them at.

ChrisSwolls · Mar 31, 2024

ScrotusGobbleBottom said:
Good to know! Thanks

I also want to look into this route. I also saw someone mentioned there’s a way to program a esp32 micro controller to a can bus and run my BMV to where the XP will see it. Someone wrote the code already for it.

Those are the 2 things I want to look at next, other than getting this thing set properly to work lol

ScrotpusGobbleBottom · Mar 31, 2024

ChrisSwolls said:
I had the unit up and running, I ran my house off of it for 3-4 hours yesterday.

Initially, I set the unit up via the touch screen, set lead acid and some of the DC charge/discharge settings. At that point I was unable to make a profile as I needed the customer code to do so.

As soon as I created a profile, I went back out to the garage, connected to the dongle and that’s when things got weird.

Both the app and online profile said unable to connect, indicating that there’s some sort of wifi issue. As of last night, it wouldn’t output AC power anymore.

EPS switch was on, set to lead acid and I ran the unit for a few hours on and off yesterday without any issue, just couldn’t edit via the app yet.

I’m going to check setting 21 again but when I checked the settings during the AC issue, I still saw they appeared to be what I left them at.

The 6000XP has a end discharge voltage setting that is dependent on SOC or battery voltage. The 6000 xp will not resume operation until the battery voltage is 3v above this set point after it has been triggered.

This may be whats going on.

ChrisSwolls · Mar 31, 2024

ScrotusGobbleBottom said:
The 6000XP has a end discharge voltage setting that is dependent on SOC or battery voltage. The 6000 xp will not resume operation until the battery voltage is 3v above this set point after it has been triggered.

This may be whats going on.

Battery voltage was good. EOD was set at 42v and the BMV and unit were reading around 50V.

The unit magically was outputting AC power this morning with no issue, it may have just been a weird “freak occurrence” and needed to reset.

I can’t get the dongle to actually connect to the wifi however. I’ve tried multiple times, it says successful and then just….doesnt.

I can see the unit online via local connect but when I fully log into the app, it says offline, which I’m assuming is because it didn’t connect to the network.

Got the EG4 XP up and running! Need some help lol

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