Anyone purchase from Gobel Power, experience?

Question for those how have ordered from Gobel Power. I ordered 32 cells (Eve MB30) and 2 Gobel Power diy cases from Gobel. I chatted with "Ellie" on their website for a few days about what I wanted and to confirm the Gobel Power case came with the new JK BMS or not and so on (which it does they claim) and they sent me a quote/invoice to my email for the total price shipped to my address, (nearly 4k USD was the total, fair price imo). I paid with CC (which had a 170 dollar fee if using CC or Paypal). About an hour or less after paying Ellie emails me and says I owe more money for shipping due to the remoteness of my zip (I am not all that remote btw, 15 mins from a decent sized city and 30 mins from the 2nd largest city in the state). Before sending me the initial quote./invoice I gave my address, Ellie gave me the shipping quote and even then said due to the remoteness of my zip the shipping would be X amount, which is the amount I paid in the invoice. Is this a tactic Gobel is using to extract more money from its customers or is this a one off and truely a mistake from Gobel Power that they are immediately after paying the invoice saying I have to pay more because of remoteness of my address as a reason?

Other than this issue they were friendly and I would recommend them as long as I receive what was ordered! Although they are a bit slow to reply to chats from their website at times, took 3 days of chatting to finally get a quote due to delays in replies, I was chatting with them during their business hours in China as well, so middle of the night for me.

I got my Batterotech 280ah few days ago from GobelPower. Not yet tested, but all cells condition seems to be perfect.

Then I planned to placed another order for EVE cell and requested them to use the same freight forwarder only to be told.........the previous freight forwarder is not taking any order for time being......duh..........

If you asked me, probably it is the freight forwarder (FF) who tries to extract more money from you. Remember, GobelPower is just seller. What happened is probably like this, Gobel asked FF for freight quotation, Gobel forwarded the freight quotation to you and you paid. Now seeing the chance, the FF decided to extract money from the "confirmed" order from Gobel or you.

Have bought BMS’s from Gobel in bulk after discovering them on Outback garage’s recommendation. They are reputable and deliver. Have dealt with Ellie and Jessie. Very pleasant experience.

Always sketchy sending large sums of money through PayPal but it arrived and work perfectly.

Hope to visit them one day.

DavidKelly said:

Have bought BMS’s from Gobel in bulk after discovering them on Outback garage’s recommendation. They are reputable and deliver. Have dealt with Ellie and Jessie. Very pleasant experience.

Always sketchy sending large sums of money through PayPal but it arrived and work perfectly.

Hope to visit them one day.

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why is it sketchy sending through paypal? Don't they offer buyer protection?
I noticed Gobel has direct bank transfer to avoid the 4.4% fee, that sounds scary.

Jeremiah said:

why is it sketchy sending through paypal? Don't they offer buyer protection?
I noticed Gobel has direct bank transfer to avoid the 4.4% fee, that sounds scary.

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I don't think its sketchy paying via CC or Paypal but after getting a quote for the product and the shipping quote to my address and paying the invoice they almost immediately email me back saying I owe more money now for "remoteness" delivery fee, (even though when I was quoted I was told due to my "remoteness" the shipping with going to be X amount, which is what I paid.) This is the only part that I was a bit sketched out about, wondering if they are doing this to other people as well in attempt to squeeze more out of people after they had already paid the quoted invoice.

Yes I saw you can wire it for no fee, I did not feel comfortable with that, no protection at all at that point then, so I opted to pay via CC and pay the ~$170 fee.

What was the extra amount that was requested?

Brucey said:

What was the extra amount that was requested?

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It was "only" $65 but wanted to see if this was a tactic they were using for others or just an honest mistake.

Jeremiah said:

why is it sketchy sending through paypal? Don't they offer buyer protection?
I noticed Gobel has direct bank transfer to avoid the 4.4% fee, that sounds scary.

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Sorry. Always sketchy sending large sums to China when you’re on another continent.

PayPal is by far the safest route. Especially for the first engagement.

Now I’d happily buy directly from Gobel.

Check out Offgrid garage videos.

doox00 said:

It was "only" $65 but wanted to see if this was a tactic they were using for others or just an honest mistake.

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I'm haven't heard on Gobel specifically but have seen posts where random additional charges are added on the shipping end with other manufacturers/vendors.

DavidKelly said:

Sorry. Always sketchy sending large sums to China when you’re on another continent.

PayPal is by far the safest route. Especially for the first engagement.

Now I’d happily buy directly from Gobel.

Check out Offgrid garage videos.

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Off grid garage is how I learned of them, the gobel diy case and the new Eve MB30 cells, which is what I ordered, I used his links to order from his website, so hopefully he gets his commission, love his channel, so informative and I am a solar newb so have lots to learn.

I bought from GobelPower through Alibaba using CC, my quote including all fees was around $3,500 I made sure to double check that it was the final cost to me, but when I went through to the final payment page Alibaba had added another new $100 transaction fee on top, whether I paid in $ £ or ¥. FFS. Anyway I just sucked it up and paid. After that they realised they didn't have flexible busbars so shipped solid, but let me know and refunded the price difference quickly. TBH I think it depends on the salesperson.

I was PM'd by another member who said they did the same thing to them, so this may be somewhat common for them to do.

I got one shipping price off the cart on the website, a higher one via a direct quote saying that the website was out of date and then when I did not place an order a 2% off code was sent to me. The 2% off is useless as you can only use it on the website which has the wrong shipping costs. So went for some Fogstar UK batteries for the same cost and know them from previous orders.

Just posted my experience w/ Gobel in the Vendor forum......https://diysolarforum.com/threads/gobelpower-com.81989/post-1074102

In Feb24 I made 2 separate purchases using the Gobel Power website.
I too was concerned about the payment methods, but with the PayPal redirect I was comfortable using my Visa card. The shipping costs were included automatically. Noting Norton (questionable assessment) has flagged the GobelPower website as compromised, but I could not find out the reason why they flagged this risk.
The EVE cells I ordered took 2 months to arrive (to be expected), their condition was perfect, and included the options I selected at time of add to cart.
Compared to local options here in Australia, the all in was a fraction of the cost for the exact same products.
First time using Gobel, but they will be my first choice for future purchases.

Last week I also ordered the DIY kit and 16 batteries. I also communicated with Ellie. I think I got a $60 discount (big whup!) I was not asked for any extra shipping fee but I am located just an hour North of San Francisco. I ordered the DIY kit with the PC200 BMS...I hope that was the right choice. Guess I will find out in a couple of months.

caesarv said:

Last week I also ordered the DIY kit and 16 batteries. I also communicated with Ellie. I think I got a $60 discount (big whup!) I was not asked for any extra shipping fee but I am located just an hour North of San Francisco. I ordered the DIY kit with the PC200 BMS...I hope that was the right choice. Guess I will find out in a couple of months.

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If you wanted, see if you can change it to the new JK BMS, it has a built in 2a active balancer, it's one of the better bms's on the market (according to off grid garage and he is a pretty smart dude .

tomy2 said:

I would find it hard to buy from them after their 12v battery fiasco, bms that dies in one year!

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So....what was the dead bms model?

AshleyL said:

So....what was the dead bms model?

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That was Global POWER, IS THIS GOBEL power?

Follow up on Gobel. As I posted previously - the first order of 4 cells were delivered (~39 days to CO) and tested very well. I then ordered 12 identical cells on April 8th. It has been almost a month and the cells haven't been shipped yet. I have contacted Gobel via email and chat many times to get an update without any response.

The customer experience with Luyuan (Amy Wan) was much better. She was very responsive.

caesarv said:

Last week I also ordered the DIY kit and 16 batteries. I also communicated with Ellie. I think I got a $60 discount (big whup!) I was not asked for any extra shipping fee but I am located just an hour North of San Francisco. I ordered the DIY kit with the PC200 BMS...I hope that was the right choice. Guess I will find out in a couple of months.

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I got my cells and DIY case today...much sooner than expected. Everything looks perfect so far, but it will be a while before I can test everything out.

caesarv said:

Last week I also ordered the DIY kit and 16 batteries. I also communicated with Ellie. I think I got a $60 discount (big whup!) I was not asked for any extra shipping fee but I am located just an hour North of San Francisco. I ordered the DIY kit with the PC200 BMS...I hope that was the right choice. Guess I will find out in a couple of months.

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I got my DIY kit and 16 MB30 batteries a few days ago. I have some minor issues with the kit (like no instructions) but the cells seem to be perfect...not even any fingerprints! I checked the voltage as received and every one of the 16 cells measured 3.264V (I only have a 4 digit meter.) That seems like pretty good cell matching to me.

caesarv said:

I got my DIY kit and 16 MB30 batteries a few days ago. I have some minor issues with the kit (like no instructions) but the cells seem to be perfect...not even any fingerprints! I checked the voltage as received and every one of the 16 cells measured 3.264V (I only have a 4 digit meter.) That seems like pretty good cell matching to me.

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Matched cells have the same internal resistance at a given voltage, just having the voltages match at a low state of charge doesn’t tell you anything. If they have different ir the cells with the lower internal resistance will charge faster and the pack gets imbalanced as it charges, you will not know until you fully charge them. Here is a test report showing the ir tested at different voltages.

First time order, and was nervous to see the tracking number not added immediately when shipped, but it came days later ( after i pushed them in WhatsApp chat)