sabues
New Member
First: As a fairly new member and active reader of this forum, thank you very much! This community has provided me with a lot of value, being the source of answers to most questions I've found along my solar projects.
This is my first incursion on the residential Solar implementation (DIY), and after having my system up and running, I wanted to share my experience with Signature Solar (spoiler alert: good experience).
I've ordered a "kit" (EG4 18kpv, 6x EG4 LL rack, and a different choice of panels from the listed kit: Aptos 440w due to physical size requirements). I spoke with Celeste Steward on the phone to accommodate this change and ask her whether all the components of the kit were in stock. Three times. She said yes, yes, yes, and its delivery would be arranged within 1 week. She also said my credit card was going to be charged when the goods were shipped. She then sent me the itemized order for pre-viewing with which I call her back to confirm the same day (Apr-11).
Next day (Apr-12) I've got and email saying my order status was changed to "Shipped", providing a tracking number. That day my card was charged.
Later the same day (Apr-12) got an e-mail from Fedex Freight for scheduling a delivery appointment, for which I choose the first date available which was on Tue Apr-16, yes, two weekdays later.
Sure enough, Fedex was delivering the whole thing on the afternoon of Apr-16.
Maybe I was super lucky, but reading most of the detailed "bad experiences" in this topic, I felt the urge to share my positive story, as well as offer my sympathy with those who were not so lucky. It is very frustrating to make a big purchase like this an having a subpar experience.
As you can see I waited for a while before sharing my feedback, that means that all the equipment and materials were unpacked, tested and accounted for. The packaging was excellent and the freight chosen by Signature Solar, top-notch. Living in a rural area, freight companies are a PIA to deal with sometimes.
I don't have any post-sales feedback to share at this point, as everything worked flawlessly out of the box and I have not had an opportunity to talk to SS Technical Support yet. I've got my "commissioning" meeting coming up soon..
I've got good feedback to share about the EG4 products as well. I'll do that later.
Cheers.
This is my first incursion on the residential Solar implementation (DIY), and after having my system up and running, I wanted to share my experience with Signature Solar (spoiler alert: good experience).
I've ordered a "kit" (EG4 18kpv, 6x EG4 LL rack, and a different choice of panels from the listed kit: Aptos 440w due to physical size requirements). I spoke with Celeste Steward on the phone to accommodate this change and ask her whether all the components of the kit were in stock. Three times. She said yes, yes, yes, and its delivery would be arranged within 1 week. She also said my credit card was going to be charged when the goods were shipped. She then sent me the itemized order for pre-viewing with which I call her back to confirm the same day (Apr-11).
Next day (Apr-12) I've got and email saying my order status was changed to "Shipped", providing a tracking number. That day my card was charged.
Later the same day (Apr-12) got an e-mail from Fedex Freight for scheduling a delivery appointment, for which I choose the first date available which was on Tue Apr-16, yes, two weekdays later.
Sure enough, Fedex was delivering the whole thing on the afternoon of Apr-16.
Maybe I was super lucky, but reading most of the detailed "bad experiences" in this topic, I felt the urge to share my positive story, as well as offer my sympathy with those who were not so lucky. It is very frustrating to make a big purchase like this an having a subpar experience.
As you can see I waited for a while before sharing my feedback, that means that all the equipment and materials were unpacked, tested and accounted for. The packaging was excellent and the freight chosen by Signature Solar, top-notch. Living in a rural area, freight companies are a PIA to deal with sometimes.
I don't have any post-sales feedback to share at this point, as everything worked flawlessly out of the box and I have not had an opportunity to talk to SS Technical Support yet. I've got my "commissioning" meeting coming up soon..
I've got good feedback to share about the EG4 products as well. I'll do that later.
Cheers.
