I noticed Victron MPPT Smart solar chargers come with a standard 5 year warranty, but for an additional 10% you can extend the warranty to 10 years. Has anyone purchased or used the Victron warranty? Any feedback? I am trying to decide between an all in one MPP (1 year warranty), Growatt (2 year), or use mostly Victron (5-10 years) components. I know the pros and cons of all in ones versus components, but I am thinking about longer term reliability and warranties. My setup will be a converted camping trailer mostly boondocking. A lot of dirt roads and bouncing.
Victron MPPT 10 year warranty
- Thread starter jamiko
- Start date
My take: the fact that Victron/dealer(?) offers an extended warranty likely means they believe they can offer that without too much risk. I personally would not pay for an extension and just role the dice. But if you want more 'certainty'?
Hi there. This is the only thread about Victron warranty. All my solar components are Victron, I had a problem with the GX Touch 50 ( brand new) . I emailed the Victron/Dealer who sold me all the components without response I called them same thing. I email today the representative for North America, let see what happens after this. Do you know anybody having problem trying to use the warranty? Thanks for your help
I haven't had to warranty any of my Victron gear. When I bought my inverter I went with an actual dealer, not Amazon or some other no-name brand. The dealers that know the equipment are going to be there to help you figure out problems and actually warrant the product. Sometimes Victron equipment makes it onto the market through channels that aren't authorized dealers.
Who was the dealer?
Who was the dealer?
2Big2B
Free Wheeler
I just bought an Open Box Victron MPPT100 30 on ebay.
I just got it. It looks brand new in its packaging. I need to test it.
But meanwhile, I wonder if any warranty might apply or be extended, just in case it fails..
I am thinking that their warranty probably only extends to original owners.
Their general warranty doesn't say otherwise. It doesn't say much at all.
I am muddling with the idea of asking them about it though. Its just acedemic. Pedantic.
I have bought other Open Box items with warranties granting to me, a second hand buyer. I think it was EVGA that redeemed warranty an expensive GTX 1070 FTW high end gamers video board I had bought on ebay. I think it was ASUS that replaced a bad motherboard I bought on ebay. I bought a pair of used, Vintage Steiner 10x50 binoculars I had bought on a ShopGoodWill online auction that were out of kilter. They were technically not under the current Steiner Life Time Warranty because up until 30 years ago when the company changed hands , it was a 25 year warranty or something, before the lifetime warranty had been established by new management. So technically my binoculars was under that 25 year warranty some 40 years ago. It is out of warranty. They have a fee schedule for sending them in for evaluation and repair estimate.
Because I asked, they very generously offered to wave that fee. So I sent them in.
To my delight they returned them to me, free of charge. They registered it to me.
They had dissasembled it, gave it a good cleaning, replaced some lost lens mounting shill that cause things to be out of kilter, and tuned its focus... all as a courtesy. FREE. ... and also offered me a 40% discount if I wanted to buy a new pair. Steiner. Kudos. In my dialogs with their Service dude, it is at their discretion. They are not in the business of becoming a free repair service to people that trade in used goods. That is a real hazard of generous support.
Victron, like Steiner, like Gibson, like Remington, all strong brands in intensively competitive niche markets. Companies like these almost always offer Its courtesy to the public as a way to build their branding.
So, I am unabashedly trolling to find out what Victron's policy is on secondary market purchases.. Otherwise I need to get on with testing my new Open Box Victron MPPT100 30 that I just received.
Oh, the Pressure ...
I just got it. It looks brand new in its packaging. I need to test it.
But meanwhile, I wonder if any warranty might apply or be extended, just in case it fails..
I am thinking that their warranty probably only extends to original owners.
Their general warranty doesn't say otherwise. It doesn't say much at all.
I am muddling with the idea of asking them about it though. Its just acedemic. Pedantic.
I have bought other Open Box items with warranties granting to me, a second hand buyer. I think it was EVGA that redeemed warranty an expensive GTX 1070 FTW high end gamers video board I had bought on ebay. I think it was ASUS that replaced a bad motherboard I bought on ebay. I bought a pair of used, Vintage Steiner 10x50 binoculars I had bought on a ShopGoodWill online auction that were out of kilter. They were technically not under the current Steiner Life Time Warranty because up until 30 years ago when the company changed hands , it was a 25 year warranty or something, before the lifetime warranty had been established by new management. So technically my binoculars was under that 25 year warranty some 40 years ago. It is out of warranty. They have a fee schedule for sending them in for evaluation and repair estimate.
Because I asked, they very generously offered to wave that fee. So I sent them in.
To my delight they returned them to me, free of charge. They registered it to me.
They had dissasembled it, gave it a good cleaning, replaced some lost lens mounting shill that cause things to be out of kilter, and tuned its focus... all as a courtesy. FREE. ... and also offered me a 40% discount if I wanted to buy a new pair. Steiner. Kudos. In my dialogs with their Service dude, it is at their discretion. They are not in the business of becoming a free repair service to people that trade in used goods. That is a real hazard of generous support.
Victron, like Steiner, like Gibson, like Remington, all strong brands in intensively competitive niche markets. Companies like these almost always offer Its courtesy to the public as a way to build their branding.
So, I am unabashedly trolling to find out what Victron's policy is on secondary market purchases.. Otherwise I need to get on with testing my new Open Box Victron MPPT100 30 that I just received.
Oh, the Pressure ...
Last edited:
KnobCountry
Leg puller. Zap avoider.
I love victron gear but they expect you to purchase through a dealer who also handles warranty.
For a tad more money it's probably worth purchasing through places like inverter supply and current connected.
www.victronenergy.com
For a tad more money it's probably worth purchasing through places like inverter supply and current connected.
Where to buy - Victron Energy
View our worldwide map of Victron Energy distributors and points of sale and find a Victron Energy dealer near you.
Brucey
Solar Wizard
Current connected covers the warranty for 10 years for direct sales from them
seneysolar
Solar Addict
I never understood why these companies get so strict on warranties. If the unit has a serial number, they can trace it, they know its theirs (not some knockoff) and they know how old it is. Who cares if you aren't the original purchaser.
It only de-values your equipment. Imagine buying a new truck but deciding to sell it a year later and the warranty is void... nobody is going to want that thing.
It only de-values your equipment. Imagine buying a new truck but deciding to sell it a year later and the warranty is void... nobody is going to want that thing.
2Big2B
Free Wheeler
From their general warranty language, I think the upshot is:
"As determined from the date of purchase by the end user, with a maximum of 66 months from theVictron Energy invoice date.
During this period, Victron Energy will, at its option, repair or replace the defectuous product free ofcharge. This warranty will be considered void if the unit has suffered any physical damage or alteration,either internally or externally, and does not cover damages arising from improper use ...
There you have it. ... "at its option" ...
It looks like my instinct is right. I don't see any language here that says anything exclusive in its warranty to original owner only. At its discretion is simply their way of saying that they are not a free service for sellers on ebay or whatnot.
Just like Steiner, or ASUS, or any other highly branded niche product manufacturer in a highly brand competitive market.
You just have to ask.
Also, this might help (from a Reddit thread):
Look up your serial number on the victron website:
https://www.victronenergy.com/support
Then it will show you who the product was purchased through and that is who you go to for support and claims.
........................................................................................................................................................
LIMITED WARRANTY POLICY
Victron Energy warrants its products to be free from defects in workmanship and materials for a periodof:
Batteries: 2 year limited warranty
Li-ion batteries: 3 year limited warranty
All other products: 5 -year limited warranty.
(See end of document for products that fall under this 5-year limited warranty policy.)
As determined from the date of purchase by the end user, with a maximum of 66 months from theVictron Energy invoice date.
During this period, Victron Energy will, at its option,
repair or replace the defectuous product free ofcharge. This warranty will be considered void if the unit has suffered any physical damage or alteration,either internally or externally, and does not cover damages arising from improper use like:
• Reverse of battery polarity
• Inadequate connection.
• Mechanical shock or deformation.
• Contact with liquid or oxydation by condensation.
• Use in inappropriate environment (dust, corrosive vapor, humidity, high temperature, biologicalinfestation...).
• Breakage or damage due to lightning.• Connection terminals and screws destroyed or other damages, like overheat, due to insufficienttightning.
• For any electronical breakage except due to lightning (reverse polarity, over-voltage due to externalcause), the state of the internal control diode and of the inputs/output X and Y capacitors determine the warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone else than Victron Energy or one of its authorized Qualified Service Partners.
In order to qualify for the warranty, the product must not be disassembled or modified.
LIMITED WARRANTY POLICY
Repair or replacement are our sole remedies and Victron Energy shall not be liable for damages,whether direct, incidental, special, or consequential, even caused by negligence or fault.
Victron Energy owns all parts removed from repaired products. Victron Energy uses new orreconditioned parts made by various manufacturers in performing warranty repairs and buildingreplacement products.
If Victron Energy repairs or replaces a part of a product, its warranty term is notextended.
In case of replacement the new component has a warranty of 6 months, without effect on theinitial warranty period.
All remedies and the measure for damages are limited to the above.Victron Energy shall in no event be liable for consequential, incidental, contingent or special damages,even if having been advised of the probability of such damages.
Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are limited in duration to a period of two (2) years from the date of purchase for batteries and five (5)years from the date of purchase for all other products.
Life Support Policy
As a general policy, Victron Energy, does not recommend the use of any of its products in life supportapplications where failure or malfunction of the Victron Energy’s product can be reasonably expected tocause failure of the life support device or to significantly affect its safety or effectiveness. Victron Energydoes not recommend the use of any of its products in direct patient care. Victron Energy will notknowingly sell its products for use in such applications unless it receives in writing assurancessatisfactory to Victron Energy that the risks of injury or damage have been minimised, the customerassumes all such risks, and the Liability of Victron Energy is adequately protected under thecircumstances.Warranty ServiceThe execution of the warranty services will normally be carried out by the Qualified Service Partnerauthorized by Victron Energy for the replacement of every parts or any faulty element which does notneed special adjustments.Victron Energy assures the exchange of faulty elements or the reparation at the factory. The beneficiaryof the warranty must provide all the needed information on the form ad hoc.As a product requires service, it must be brought back to the place of purchase. In case no contact canbe taken with the merchant, or if he is either unable or not allowed to provide service, direct contact should be taken with Victron Energy.
....................................................................................................................................
Note:
I have just put in a service request to ask if my Victron MPPT 100 30 is under warranty. They have forwarded my request, based upon serial number, to the original dealer. Let's see what they say.
"As determined from the date of purchase by the end user, with a maximum of 66 months from theVictron Energy invoice date.
During this period, Victron Energy will, at its option, repair or replace the defectuous product free ofcharge. This warranty will be considered void if the unit has suffered any physical damage or alteration,either internally or externally, and does not cover damages arising from improper use ...
There you have it. ... "at its option" ...
It looks like my instinct is right. I don't see any language here that says anything exclusive in its warranty to original owner only. At its discretion is simply their way of saying that they are not a free service for sellers on ebay or whatnot.
Just like Steiner, or ASUS, or any other highly branded niche product manufacturer in a highly brand competitive market.
You just have to ask.
Also, this might help (from a Reddit thread):
Look up your serial number on the victron website:
https://www.victronenergy.com/support
Then it will show you who the product was purchased through and that is who you go to for support and claims.
........................................................................................................................................................
LIMITED WARRANTY POLICY
Victron Energy warrants its products to be free from defects in workmanship and materials for a periodof:
Batteries: 2 year limited warranty
Li-ion batteries: 3 year limited warranty
All other products: 5 -year limited warranty.
(See end of document for products that fall under this 5-year limited warranty policy.)
As determined from the date of purchase by the end user, with a maximum of 66 months from theVictron Energy invoice date.
During this period, Victron Energy will, at its option,
repair or replace the defectuous product free ofcharge. This warranty will be considered void if the unit has suffered any physical damage or alteration,either internally or externally, and does not cover damages arising from improper use like:
• Reverse of battery polarity
• Inadequate connection.
• Mechanical shock or deformation.
• Contact with liquid or oxydation by condensation.
• Use in inappropriate environment (dust, corrosive vapor, humidity, high temperature, biologicalinfestation...).
• Breakage or damage due to lightning.• Connection terminals and screws destroyed or other damages, like overheat, due to insufficienttightning.
• For any electronical breakage except due to lightning (reverse polarity, over-voltage due to externalcause), the state of the internal control diode and of the inputs/output X and Y capacitors determine the warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone else than Victron Energy or one of its authorized Qualified Service Partners.
In order to qualify for the warranty, the product must not be disassembled or modified.
LIMITED WARRANTY POLICY
Repair or replacement are our sole remedies and Victron Energy shall not be liable for damages,whether direct, incidental, special, or consequential, even caused by negligence or fault.
Victron Energy owns all parts removed from repaired products. Victron Energy uses new orreconditioned parts made by various manufacturers in performing warranty repairs and buildingreplacement products.
If Victron Energy repairs or replaces a part of a product, its warranty term is notextended.
In case of replacement the new component has a warranty of 6 months, without effect on theinitial warranty period.
All remedies and the measure for damages are limited to the above.Victron Energy shall in no event be liable for consequential, incidental, contingent or special damages,even if having been advised of the probability of such damages.
Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are limited in duration to a period of two (2) years from the date of purchase for batteries and five (5)years from the date of purchase for all other products.
Life Support Policy
As a general policy, Victron Energy, does not recommend the use of any of its products in life supportapplications where failure or malfunction of the Victron Energy’s product can be reasonably expected tocause failure of the life support device or to significantly affect its safety or effectiveness. Victron Energydoes not recommend the use of any of its products in direct patient care. Victron Energy will notknowingly sell its products for use in such applications unless it receives in writing assurancessatisfactory to Victron Energy that the risks of injury or damage have been minimised, the customerassumes all such risks, and the Liability of Victron Energy is adequately protected under thecircumstances.Warranty ServiceThe execution of the warranty services will normally be carried out by the Qualified Service Partnerauthorized by Victron Energy for the replacement of every parts or any faulty element which does notneed special adjustments.Victron Energy assures the exchange of faulty elements or the reparation at the factory. The beneficiaryof the warranty must provide all the needed information on the form ad hoc.As a product requires service, it must be brought back to the place of purchase. In case no contact canbe taken with the merchant, or if he is either unable or not allowed to provide service, direct contact should be taken with Victron Energy.
....................................................................................................................................
Note:
I have just put in a service request to ask if my Victron MPPT 100 30 is under warranty. They have forwarded my request, based upon serial number, to the original dealer. Let's see what they say.
Last edited:
Suijkerbuijk
I cannot be held responsible for this information.
sales@victronenergy.com
+31 (0)36 5359700
Phone number is from the Netherlands the main office.
If you look for contact direct to Victron
I email them a lot and have normal support from them.
+31 (0)36 5359700
Phone number is from the Netherlands the main office.
If you look for contact direct to Victron
I email them a lot and have normal support from them.
2Big2B
Free Wheeler
Good to know.
I just got confirmation: Here's the response.
We have been sent this support request as we are a direct distributor for Victron. Thank you for reaching out about this. To answer your question, yes! The warranty follows the unit itself so long as the HQ number is still intact on the MPPT. It will be under warranty for another couple years.
We hope this helps. Please reach out to us if you have any questions or concerns.
Have a good day,
Pike Industries
............................................................................................................................................................
On 6/21/2024 11:38 AM, Victron Professional wrote:
Gee, that was fun.
I just got confirmation: Here's the response.
| 4:30 PM (12 minutes ago) | |||
|
We have been sent this support request as we are a direct distributor for Victron. Thank you for reaching out about this. To answer your question, yes! The warranty follows the unit itself so long as the HQ number is still intact on the MPPT. It will be under warranty for another couple years.
We hope this helps. Please reach out to us if you have any questions or concerns.
Have a good day,
Pike Industries
............................................................................................................................................................
On 6/21/2024 11:38 AM, Victron Professional wrote:
Support request
Product details
Product name: SmartSolar MPPT 100/30 Order number: 8439013 Sales Invoice date: July 25, 2023, midnight SKU: SCC110030210
Dealer contact details
Email: trent@pikeind.com; support@pikeind.com Phone: 208-315-6060 Address: 4243 Hwy 12, 83536, Kamiah, US
Gee, that was fun.
seneysolar
Solar Addict
So, a victron dealer that did not sell that unit will warranty it for a person that did not buy it new?Good to know.
I just got confirmation: Here's the response.
Support (Pike Industries) <support@pikeind.com>
4:30 PM (12 minutes ago)
to me
We have been sent this support request as we are a direct distributor for Victron. Thank you for reaching out about this. To answer your question, yes! The warranty follows the unit itself so long as the HQ number is still intact on the MPPT. It will be under warranty for another couple years.
We hope this helps. Please reach out to us if you have any questions or concerns.
Have a good day,
Pike Industries
............................................................................................................................................................
On 6/21/2024 11:38 AM, Victron Professional wrote:
Gee, that was fun.
I retract my previous statement! Good job Victron.
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