I called BigBattery yesterday. I was on the fence with everything considering I was planning on buying hundreds of their cells. I had to go straight to the source, because all the opinions and hearsay in this thread is getting a bit out of hand.
Eric is and has always been very open to me with regard to any mistakes made, he's shared with me in the past when things went wrong and had a very transparent and honest explanation. There were not questions I asked that he said he couldn't answer. I am partially inclined to believe him as he has never lied to me about what's going on. A great example is the video I recorded of his factory was shot on 30 minutes of notice before arriving. This was when I was coming home from a weekend at the sand dunes. They didn't need any time at all to try and hide anything from me, they just said come on in and have a look. That says something to me about what their values and morals are.
According to BigBattery, Will's battery was the only unit they have ever had of a cell leaking in the hands of a customer.
Eric is very open to me with regard to mistakes made, he's shared with me in the past when things went wrong and had a very transparent and honest explanation, so I am partially inclined to believe him as he has never lied to me about what's going on. The video I recorded of his factory was shot on 30 minutes of notice when I was coming home from a weekend at the sand dunes. They didn't need any time at all to try and hide anything from me, they just said come on in and have a look and feel free to shoot video. That says something to me about what they are about.
Yesterday, BigBattery had only received one single phone call about someone concerned about batteries leaking after seeing Will's video.
The 11 cells they had found to be leaking were caught by quality control during normal production, these were caught out of 10,000 cells, not the 100,000 that some have stated. These 10,000 cells were cells already being unboxed to be assembled and put into battery packs. They did not just go pull open crates of 100,000 batteries just to check for leaks.
I am late to the show, I did not see this.
I do not care how many batteries or affiliate program commission anyone offers. If a cell leaks, I will ensure that my viewers know. I have zero loyalty to any manufacturer or distributor. If I encounter a problem, I will share it.
I did not conclude what caused my cell to leak, and yes, the voltages of the cells were fine. And I also told you on the phone that there was zero potential at BMS output, and I still have no clue what happened. For me, I was freaking out because I touched something that was potentially toxic, and thousands of viewers bought these batteries. I do not wish to touch the battery again, and the pieces are still outside since I had the issue. I dropped everything and made the video. At the end of the day, I am dealing with a leaking battery and potentially toxic substances, and that is all that is on my mind.
Yes big battery thinks it is the overpressure valve, and they did find 11 cells. But I still have not had an explanation from anyone as to why my cell leaked when it did. Sure there are manufacturing defects, but I had zero leaking for two months. Why did it leak for absolutely no reason? I did not open the case up, I did not stress test it or anything. I still have no clue why it is leaking.
Something that people are forgetting is that the cells sleeves were damaged. I don't know why, and in my video, I did not assume to know why. But they are damaged, and I will go outside right now to take some photos. This is a separate problem that I should have stated more in the video.
I have reviewed a lot of batteries, and I have never had a leaky cell. Maybe I really do have bad luck, but I seem to encounter these "1 in a million" defects once a month. Have you guys noticed that? Is it really that I am unlucky, or that some products are higher quality? I think the latter is true.
I have nothing for or against any company. Furthermore, I focus on testing the products in the best way possible to mimic a use case, and trying to figure out what products I would trust in my own system. If something is exceptional, I will share it.