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Jakiper Customer Service

R

Repro

Solar Enthusiast
Joined
Jan 28, 2020
Messages
338
Location
Southwestern PA
This is just to inform some of you who may be wanting to purchase batteries from Jakiper. I placed an order for two Jakiper batteries right after watching WIll's review. I thought I was lucky as I was able to get two before being sold out. The batteries were processed and shipped, and now the fun begins. The shipment status of my batteries has never changed since they were sent. After many calls to ABF freight, it was determined that the batteries are lost. I have the opportunity now to place a shortage claim, which I was warned could take months. So ABF is no longer any help.

During all of this, I also contacted Jakiper per email several times, their only answer is, "we sent them". Jakiper also said they would look into it. No answer from them either. I have now requested a refund, which I doubt will be processed until they get the batteries back. This sucks. I must say that Jakiper's short email answer's and lack of concern makes me question the customer service aspect of the company. They got their money, sent it out, and now they don't care.

I am now out $3160.00 for who knows how long. I do not have the money laying around to purchase other batteries. I hope this will shed some light on what could happen to you and Jakiper's lack of concern for their customers.
 
Yeah, file a dispute. They are over run and had no clue they would sell out so fast. What is your order number? I will email them directly.

Pretty much the same experience from any company selling server rack packs right now.
 
These companies are selling out quickly and not hiring people to handle customer service. Signature solar is hiring a ton of people right now compared to others distributing server rack packs. The customer service for server rack packs is just awful. Lots of complaints, but I think in the next few months it should get sorted out. It's a mad dash for these companies to get these packs because they are so popular, and they are not focused on customer support at all.
 
Repro said:
This is just to inform some of you who may be wanting to purchase batteries from Jakiper. I placed an order for two Jakiper batteries right after watching WIll's review. I thought I was lucky as I was able to get two before being sold out. The batteries were processed and shipped, and now the fun begins. The shipment status of my batteries has never changed since they were sent. After many calls to ABF freight, it was determined that the batteries are lost. I have the opportunity now to place a shortage claim, which I was warned could take months. So ABF is no longer any help.

During all of this, I also contacted Jakiper per email several times, their only answer is, "we sent them". Jakiper also said they would look into it. No answer from them either. I have now requested a refund, which I doubt will be processed until they get the batteries back. This sucks. I must say that Jakiper's short email answer's and lack of concern makes me question the customer service aspect of the company. They got their money, sent it out, and now they don't care.

I am now out $3160.00 for who knows how long. I do not have the money laying around to purchase other batteries. I hope this will shed some light on what could happen to you and Jakiper's lack of concern for their customers.
Click to expand...
What a bummer. This is an example of why I prefer buying stuff on amazon, costco etc.
Unfortunately they don’t often have the item, like recently when I searched for the AO Lithium 100ah battery.
I’ve seen numerous reviews on products that made me look into buying them, but I’m hesitant to buy direct sometimes because of examples like this.
Hope this situation gets resolved soon.
 
Will Prowse said:
Yeah, file a dispute. They are over run and had no clue they would sell out so fast. What is your order number? I will email them directly.

Pretty much the same experience from any company selling server rack packs right now.
Click to expand...
My order number with Jakiper is #17379. I was going to wait for Jakiper's reply to my last email, then start with the shortage claim with ABF, although that really scares me. Frieght companies don't give a hoot about customer service.

I didn't think about the credit card company. That was a good idea. For now, I am awaiting for at least an answer from Jakiper before I make my next move. Thanks Will and everyone!
 
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Involving the credit card co has a tendency to wake the selling company up to rattle the shipping co’s cage etc…to determine if it actually became “lost”.

Sometimes you just have to be the squeeky wheel, as much as that may not be one’s preference.
 
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2 things.

1. It's not YOUR responsibility to file claims with the freight company. In fact I don't even know if you can, as you aren't who hired and paid them, the seller is. It's on them to do that. Hopefully Jakiper insured the freight properly and they can file a claim.
2. Document ALL of your attempted correspondence with the seller. You will likely need this for your CC dispute. That's the easiest way for you to resolve this if the seller isn't responding. They will respond or attempt to resolve when the money is pulled out of their account from the CC company.
 
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Will Prowse said:
Just emailed my contact with jakiper. Should help things get sorted out. Good advice from Mr. Sandman above.
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I just received a call from ABF Freight. They are now telling me that it is possible that the batteries were sent by accident to Dallas. I was told that it could take up to a week or more to get an answer if the batteries are actually on that truck. The run-around with the freight company is starting, and I am done with them.

Thank you Will for your help. I was also told that there was a billing problem, then misplaced, now accidentally sent to Dallas. It is always a different story with ABF. I hope that Jakiper will finally find out something. Thanks again!

I have everything documented with ABF and Jakiper.
 
Repro said:
I just received a call from ABF Freight. They are now telling me that it is possible that the batteries were sent by accident to Dallas. I was told that it could take up to a week or more to get an answer if the batteries are actually on that truck. The run-around with the freight company is starting, and I am done with them.

Thank you Will for your help. I was also told that there was a billing problem, then misplaced, now accidentally sent to Dallas. It is always a different story with ABF. I hope that Jakiper will finally find out something. Thanks again!

I have everything documented with ABF and Jakiper.
Click to expand...
Really frustrating but hopefully it works out soon. They need a different freight company
 
Glad to see this is looking like it will likely be resolved soon.
Like a lot of industries currently, Trucking/Freight companies are struggling to keep good employees, and hire good new ones.
And many employees in all business types are out sick with… well you know…

The times we are all in -worldwide- require an extra level of patience. Sometimes that’s easier than others.
 
Here is the reply that I got from Jakiper:

Hi Jon,
We checked with the shipping company in afternoon, they are locating the goods, and will continuing tomorrow and then give us the reply.
As per our understanding, we recieved the complain about the billing issue, and just relized that might be loss of package.
We are closely follow up on this shipment, it might take some time, but we will give you a satisfied solution in any case.
Best Regards,

Jakiper Battery
www.jakiperbattery.com
www.facebook.com/groups/jakiperbattery


Many thanks for your support and help!
 
I just recieved a call from the logistics company that the batteries were found and will be delivered to me sometime today. Thank you Will for your intervention and help. I thank everyone for your very helpful tips and support. I will be letting the batteries stand for at least 24 hours to acclimate. Once acclimated, I will do a full charge and capacity test to see if they are OK and report the results. The batteries have been in sub freezing temperatures.

I am curious if the Jakiper and Sig Solar EG4 LiFePower batteries will be able to successfully communicate with each other. I will try that out as well using the battery monitor software and report that too.
 
They are finally here. Here are a few pics. They are now unpacked and climatizing for at least 24 hours before testing them. I will do som etesting and post the results here when I am done. The batteries came packaged with two each mounting plates for server rack installation, screws and cage nuts, printed color owners manual with complete specs, operating parameters and installation guide.

I will not be connecting the two Jakiper batteries together with my two EG4 LiFePower batteries. The operating parameters differ a little. I will need to dig a little further before I feel comfortable with connecting them.
 

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Repro said:
They are finally here. Here are a few pics. They are now unpacked and climatizing for at least 24 hours before testing them. I will do som etesting and post the results here when I am done. The batteries came packaged with two each mounting plates for server rack installation, screws and cage nuts, printed color owners manual with complete specs, operating parameters and installation guide.

I will not be connecting the two Jakiper batteries together with my two EG4 LiFePower batteries. The operating parameters differ a little. I will need to dig a little further before I feel comfortable with connecting them.
Click to expand...

100% certain you can find parameters in common between the two - provided they're both LFP with the same cell count. Published numbers aren't mandatory. You just have to understand the compromises you're making.
 
I may have been unclear in my statement. I will be connecting them together in parallel, I meant that I will not be connecting them per the RS485 port. I will be limiting the connections per RS485 between the two EG4's and between the two Jakipers. I will install the battery monitoring software later and connect the EG4's and Jakipers together to see how they communicate together. It would be great if the balancing between batteries would at least work. Will see.
 
I got my new battery rack today, and while sliding in one of my new Jakiper batteries, it went into alarm with a steady Red LED and non stop beeping. I went through the manual, and the solid red LED means repair needed. There is no way to turn off the very loud beeper, reset is not possible, so this one is going back. I already notified Jakiper, the battery is going into its original box and it is going into the shed outside until it can be shipped. I am curious how Jakiper handles this? The beeping is making us crazy. Will post what Jakiper replies to me. What a bummer.
 

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Repro said:
I got my new battery rack today, and while sliding in one of my new Jakiper batteries, it went into alarm with a steady Red LED and non stop beeping. I went through the manual, and the solid red LED means repair needed. There is no way to turn off the very loud beeper, reset is not possible, so this one is going back. I already notified Jakiper, the battery is going into its original box and it is going into the shed outside until it can be shipped. I am curious how Jakiper handles this? The beeping is making us crazy. Will post what Jakiper replies to me. What a bummer.
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Maybe the RST port for reset?
 
I read through the entire manual and did an internet search. The RST button does not react. Had it depressed for over a minute with no success. Tried it with the breaker on and off. I can’t even turn the battery off. The display menu still works. I can go through everything and look. It shows 0 voltage everywhere no matter what I do. With the breaker on I am getting 15.72V at the terminals and the battery is fully charged. I can tell you that no carrier is going to accept a loud beeping package.

I just slid in my second Jakiper battery, all is ok with it. By the way, the Signature Solar 6 slot rack is truly awesome and well built. No regrets buying it, only wish it had a top cover and door. Too much exposed danger and risk of things falling in on top.
 

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Well, you are not going to believe this. The Jakiper batteries are equiipped with an anti-theft function that goes into alarm, shuts down the BMS and sound the beeper until the battery is reset. The anti-theft is active on mine for some reason. Once the battery is tilted to 60 degrees, the alarm is activated. That would explain why it went off when I was putting it into my rack. Watch the video to ensure that if you have a Jakiper battery that the alarm is not activated.

Now for the bad news. Jakiper said I need a special tool and software to reset the alarm. Here it is:

[IN-STOCK] | USB-RS232-RJ11 Cable for PC Connect to JK48V100 Battery – JAKIPER BATTERY

jakiperbattery.com jakiperbattery.com

Here is how:

They are on backorder and cannot be purchased at this time. Great, now I have a loud beeping battery that will beep until I can somehow get one of these tools. Let me tell you, that the alarm is so loud, that we can hear it in our bedroom, and the battery is under two blankets in the garage. We thought we could drown out the alarm by throwing blankets over them. It only helps a little. Ingenious feature, really crappy execution. There should be a button combo with a self set numeric key to reset it. The way it looks, Windows 10 is required. Great, another bump in the road, I just upgraded to Win 11.
 
That sucks.

If someone is walking off with a 100 pound plus battery I’m not sure I want to mess with them anyway !

Hopefully it’s easy to turn that “feature” off.

A well prepared criminal would have the cable with them. ?
 
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