Can you provide who you are contacting? Maybe enough people email it would be fixed
It is with a Sales person at Megarevo via Wechat who then relays it to i guest the support group. But it is very difficult with time and language barriers. But something is something.
Hi MNRosado, I have not connected it yet. just powered it up with a battery to look at the user interface. this is not user friendly. Apart from the PV isolation test is there any other issues or problems?
I haven’t had a single issue with mine being grid connected
One more annoying issue, is it's slow switching when in grid-tired mode. When the grid has a hiccup, the inverter switches to ESP (UPS) mode and its not fast enough, so i lose internet and other electronics in the home, such as the DVR. Slvrsky07, most of the issues occur when the grid fails. When in Grid tied mode a there is no power failure it's a charm take the grid away and it forgets it has a brain.
That would not be an issue for me, but I am not sure I understand the 5:30am PV Isolation test. Since I am off grid what should I expect to happen at 5:30am? A full black out for 5 minutes everyday?
What i have observed is that when it does the PV isolation test, it switches to grid for exactly 5 minutes and it switches very fast so you would not notice the testing. I have a energy monitor on the grid so this is what i observe. Now when you are off grid, The inverter searches for grid, turns off the load, does not find the grid and comes back up. It does all this in less then a minute. You can clock it to see exactly how long it takes.
Would you please also ask them when they will be adding generator 2 wire start support?
And the smart load settings for Load 2 connection. Or to put different way the ability to program the output to turn on and off based on different parameters or SOC of battery.
