I've had to replace new ao smith hybrid water heater 3 times in last couple years due to ECC compressor fail code. The 3rd time they stopped paying for labor, so I owe plumber $450.
I could put it in myself, but they want it done by certified person. Otherwise they won't even cover the warranty. I was told that they had problems with earlier serial number units and new one should work. 2nd new unit failed. I talked to 4 people at ao smith on phone for 2 hours. Finally their boss called me 2 days later. He basically said it is what it is...
I feel like they are definitely quantity over quality!!!
I'm starting a case with better business bureau incase 3rd heater fails... I don't mind a lemon, I just want AOsmith to help me eat it...
Just wanted to share my AOsmith experience.
I could put it in myself, but they want it done by certified person. Otherwise they won't even cover the warranty. I was told that they had problems with earlier serial number units and new one should work. 2nd new unit failed. I talked to 4 people at ao smith on phone for 2 hours. Finally their boss called me 2 days later. He basically said it is what it is...
I feel like they are definitely quantity over quality!!!
I'm starting a case with better business bureau incase 3rd heater fails... I don't mind a lemon, I just want AOsmith to help me eat it...
Just wanted to share my AOsmith experience.