Mercracing
New Member
My system is a Sol-ark 15K with 8.2 KW of Sunpower panels on a ground mount (no batteries or generator at this time). The system was installed by a local solar/electrical company. While I am pretty familiar with what things are supposed to do and how they function I am definitely not an expert (not a build my own system skill level guy). We keep having F47 Over Frequency (x7 on the screen that I can see) and F48 Under frequency (x1 that I can see) errors that cause the inverter to disconnect from the grid and restart itself. The outage only lasts about 60 seconds, but it causes all of the clocks to shut down and my wife is getting irritated. I have spoken to Sol-ark and they are blaming the power company (Evergy) and the power company is blaming Sol-ark. Sol-ark had me widen the frequency range to 55-65 hertz and turn on a some other feature (I am forgetting the name) that is supposed to help this issue. I live in a rural area about 20 minutes from a town of about 5000 people so we are in the country a little, but not the third world. I unfortunately do not have any logging equipment to try to catch the issue (Powerview only reads in 5 minute intervals). Sol-ark's position is that the grid needs to get it together or I need batteries (which will make everything all better). I have a call in to the installing company requesting assistance but my system was their first Sol-ark and I am not super confident in how much help they will be. I would appreciate any advice or guidance the forum has to offer.
Thanks,
Ryan
Thanks,
Ryan