WanderingAlbatross
New Member
- Joined
- Apr 21, 2020
- Messages
- 66
The Ecoflow Delta has a solar charging capacity of 400 watts (65 volt and 10 amp maximums). Something happened with the solar connection and the solar controller was unfortunately cooked. Meaning the "magic smoke" came out and it no longer works. The rest of the Delta still works great, minus solar charging which is important for my use case.
The Delta manual states that it has an 18-month warranty, but this does not cover "DIY solar panel setup" repairs for free. In this case, DIY means any other panel or cable beside the cables and folding panels Ecoflow sells. Currently, their panels are on backorder so it is not even possible to order a new Delta and associated folding solar panel to not void the solar charger warranty.
I reached out to Ecoflow regarding this issue and it turns out that not only will they not warranty the solar charger, but they are not willing to fix it for any price. At this point, I have an expensive 31 lb boat anchor and no solution on the horizon. Any feedback on how to encourage better support / warranty for the product would be much appreciated.
Will warned us that support was questionable. I do like the performance of the Delta and supporting start-ups. It is too bad that my experience with their support / warranty has been so frustrating. Ecoflow has been responsive both by phone and email, but the end result has not been ideal.
The Delta manual states that it has an 18-month warranty, but this does not cover "DIY solar panel setup" repairs for free. In this case, DIY means any other panel or cable beside the cables and folding panels Ecoflow sells. Currently, their panels are on backorder so it is not even possible to order a new Delta and associated folding solar panel to not void the solar charger warranty.
I reached out to Ecoflow regarding this issue and it turns out that not only will they not warranty the solar charger, but they are not willing to fix it for any price. At this point, I have an expensive 31 lb boat anchor and no solution on the horizon. Any feedback on how to encourage better support / warranty for the product would be much appreciated.
Will warned us that support was questionable. I do like the performance of the Delta and supporting start-ups. It is too bad that my experience with their support / warranty has been so frustrating. Ecoflow has been responsive both by phone and email, but the end result has not been ideal.
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