Stockmonkee
New Member
I recently purchased a complete Victron system with SOK batteries from Current Connected. I called on a Friday one hour before closing and Jason answered the phone. Even though it was right before closing prior to the weekend, he spent the entire hour helping me design the system.
I also asked him to delay the delivery one week because of all the storms in California that we had and that my property was flooded. He said sure no problem. Now that’s outstanding customer service. The system was delivered by FedEx right on time.
I also agree the website should be modernized a bit. It works fine but kind of plain looking.
One last thing, your phone hours are quite short 9am-4pm Mon-Friday. It’s probably due to short staffing possibly but maybe 8am-6pm or even just 9am-5pm would give your customers just a little more time to reach you.
Other than that thanks for the great customer service!
I also asked him to delay the delivery one week because of all the storms in California that we had and that my property was flooded. He said sure no problem. Now that’s outstanding customer service. The system was delivered by FedEx right on time.
I also agree the website should be modernized a bit. It works fine but kind of plain looking.
One last thing, your phone hours are quite short 9am-4pm Mon-Friday. It’s probably due to short staffing possibly but maybe 8am-6pm or even just 9am-5pm would give your customers just a little more time to reach you.
Other than that thanks for the great customer service!