If you are using Windows you can try to read the registers of your unit with the GModbus application.
GModbus free software
GModbus manual
USB-to-Serial CH340 driver
This works for me with my EAsun SMX 5.6KW in version 6.17.
1) If you have not installed the iPower application it is necessary to install the USB-to-Serial CH340 driver (links at the top)
2) Connect a battery or the AC input or both (to be tested)
3) Put the switch to ON
4) Connect your PC to your EAsun with a USB cable (the same as for printers) you should see the COM port of the EAsun appear in "Device Manager" for me it is the COM3 port (note your COM port number)
5) Open the GModbus application
6) Configure the "Serial port settings" part with the correct COM port number then click on "Connect to port" (you can already see if the connection is accepted)
7) Configure the "Read Modbus" part then click on "Read registers"
8) If it is still possible to communicate with him you will have an answer in the table on the right with the version of the firmware and the boot loader (for me 6.17 and 2.01)
If that doesn't work then it's really no longer possible to communicate with him.
Probably the motherboard will need to be replaced.
Below is the photo of the motherboard :