Update Update:
Somehow I did this. After researching, it was confirmed the change came from my phone and IP.
SO no hacking, no issues with security, etc. All my fault.
Update:
Someone logged into my account and reset all factory defaults. There is a minor chance that my phone in my pocket ended up logged in and clicked all the right buttons, but that is not realistic. More likely some A hole got hold of my account info and decided to have fun.
Leaving original thread below.
OK, this is a weird one.
My 18 has been wonderful so far.
Today, out of nowhere, a 20k load appeared and continued for 2 hours. 20k would be everything in the house running at the same time, which wasn't the case.
Trying to figure it out, I started turning off breakers, with no change. I finally turned off main breaker to the house. No change. Still showing a 20k load, pulling from PV, battery and grid.
Turned off the battery breakers and the rapid shutdown on the 18.
Waited a few, turned 18 back on, battery on, turned main breaker back on, turned everything else back on.
9k load, which makes sense, but I lost all my settings on the 18. Like every one.
Went in, turned everything back to what I remember the settings being, but now AC couple isn't working. I have zero volts on the Gen port.
Anyone have any ideas or suggestions? I will call in tomorrow, but this was a weird one.
Somehow I did this. After researching, it was confirmed the change came from my phone and IP.
SO no hacking, no issues with security, etc. All my fault.
Update:
Someone logged into my account and reset all factory defaults. There is a minor chance that my phone in my pocket ended up logged in and clicked all the right buttons, but that is not realistic. More likely some A hole got hold of my account info and decided to have fun.
Leaving original thread below.
OK, this is a weird one.
My 18 has been wonderful so far.
Today, out of nowhere, a 20k load appeared and continued for 2 hours. 20k would be everything in the house running at the same time, which wasn't the case.
Trying to figure it out, I started turning off breakers, with no change. I finally turned off main breaker to the house. No change. Still showing a 20k load, pulling from PV, battery and grid.
Turned off the battery breakers and the rapid shutdown on the 18.
Waited a few, turned 18 back on, battery on, turned main breaker back on, turned everything else back on.
9k load, which makes sense, but I lost all my settings on the 18. Like every one.
Went in, turned everything back to what I remember the settings being, but now AC couple isn't working. I have zero volts on the Gen port.
Anyone have any ideas or suggestions? I will call in tomorrow, but this was a weird one.
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