liedra
New Member
Hello! We have a Solis inverter with a stack of pylontech batteries. We were told by the technician that installed it that it should take over if there's a power outage, but when we had one yesterday it didn't.
I went in to check the settings for the battery storage and made sure it was in Backup mode, but the settings didn't seem to "take" and it showed it was in Self-Use mode on the front panel (though reading the manual it seems that this is okay, as backup mode is a sort of addition to self-use mode?). Just wanted to check to see if I'd missed something at all, or if there's something somewhere else that means the backup mode doesn't engage. We were using SolarTogether for this part of our install (long story and I wouldn't recommend them) so I'm a bit reluctant to try to get through to someone who knows what I'm talking about (many many levels through customer service) before exhausting my options for fiddling with settings!
I went in to check the settings for the battery storage and made sure it was in Backup mode, but the settings didn't seem to "take" and it showed it was in Self-Use mode on the front panel (though reading the manual it seems that this is okay, as backup mode is a sort of addition to self-use mode?). Just wanted to check to see if I'd missed something at all, or if there's something somewhere else that means the backup mode doesn't engage. We were using SolarTogether for this part of our install (long story and I wouldn't recommend them) so I'm a bit reluctant to try to get through to someone who knows what I'm talking about (many many levels through customer service) before exhausting my options for fiddling with settings!