Having taken apart both the power supplies (yours and the one Will recommends), internally the only difference is a 5v at 2 amps section for the USB port. Same parts in the same locations, different display board and smaller fan.I ended up saying eff it...bought the PS that is now on Will's site and got a good faith return in case these dials are messed up. Luckily 1 day shipping.
But a bad solder joint is likely on the one you returned. There isn't a lot of testing or quality control done at these prices.
Cheap power supply for top balancing (tested and works well).
First, a link to the cheapest 30 volt, 10 amp supply I could find on Amazon. There are others on occasion that go on special for a dollar or two less, but this one is pretty consistently the cheapest I could find. https://smile.amazon.com/gp/product/B07512KQDW/ An alternative that is not as...
diysolarforum.com