Support though..you gotta pay the support.
True…to be fair EG4 Offers a battery circuit breaker, battery cables and wifi dongle….. and can speak to someone there-here. So factors really favor EG4 over the lesser compared on Ebay. Hahaha Crazy World. ….EG4 are translators and catch a lot of hell….when something fails. Not much praise. Ppl satisfied rarely speak up. Of course way business is run why should they? The other companies like one offering the eg4 clone 3000 will roll up - disappear at first signs trouble and reappear again with new name same relabelled yet again product. Me name “Tom no longer Jerry”
Several decades ago customer service went to India as a hub….they had adopted American names and tried act like lived here.
usually things like computer support. Their solutions were based like AutoZone needing all info about vehicle before selling a common part. I look at EG4 LIKE BROKERS.
My biggest problem like most Americans is talking to Chinese. The language is a major barrier. My Chinese cousin said if you think that is bad grow up there and move here at around 40-50 years old sometime mid-1980 time frame. Cousin hated communist. He dead now….Chinese flu killed the half Chinese….half American My uncle was Navy UDT pre-SEAL frogman sent to China to fight Japanese in WW2. Uncle had some spare time to mess around…..did not know he left a package in China for over 40-50 years. Chinese cousin showed up knocked on door introduced himself.
unckie was like what what…his current wife was pissed. He didn’t even know her when Chinese cousin was banged out. Pots Pans. Cousin’s Chinese mom died so he came to America. Again Hated communist…no matter what voted republican. Good guy….electrical field…like most in my family.
Below …This is why dis-like Chinese Marketing….and advertising as an example of “me play joke me put pee pee in your coke.” Typical.
What I ordered from MPP Solar and what seen advertised…at the time.
What I got delivered from MPP Solar minus parallel board. This picture was added later.
When complained what was offered…..was different had planned to buy 1 then another to parallel. Sure glad didn’t buy 2 and discover the parallel boards were not in as advertised at the time. Hahaha CHINESE….marketing. Almost as bad as Egyptian marketing and labor over in that Country. They would get mighty upset if told them didn’t like a product. You could offer low price just don’t say didn’t like product. Snicker. I watched an Egyptian hammer out brass pots - spend all day making one or two then sell one of them for a dollar. They were happy to get that dollar. Their family had waded through old mine fields to collect the brass up from prior Wars to make them. Some of those land mines were like bouncing betty …. pop up blow your nutz off. All for a dollar. Smile The funny thing about Egypt if they told you those hammered pots were $2 and you just paid them $2 without haggling = they thought you were an idiot. Haggling is part of the process…no haggle they equate you to an idiot for paying initial asking price. Damn. If you say don’t like something insult the whole process. Whew.
Now MPP $130 just for 2 parallel boards plus shipping…with split phase 120/240 vac. Basically can toss the current linking cables…out that are in parallel kits. Not used. So….
But guess what ….with new updated 3024 get the parallel boards included. MPP is - jumping on parallel band wagon boasting split phase. Some companies lie about small inverter split phase capabilities and hide out right fact need to buy 2 inverters….which they reveal like in the 3000inverter copy of eg4 - 3000 watt unit. Dig for it. Chinese english…marketing.. Snicker. Parallel Board is Exactly what should have been in it all along - parallel boards. EG4 had para boards in their 3000w inverters. Hahahaha…. The MPP ppl did update the mppt in 3024 model too……..however….bet the consumption at idle went up. Also know the software changed so person won’t be able parallel them to older 3024 units. Gotcha … snicker. But it is progress. Right?
we love progress…I dislike stagnant tech….especially if it is problematic.
Chinese marketing and business at work. Snicker. Any bets on whether they upgrade the MPP 3048? I’d better hurry and buy another old model MPP 3048 plus 2 parallel boards $750+ to get split phase or just eat it and get something else. Snicker.
I looked at EG4 6000xp…out of stock sold out like crazy.
My current MPP 3048 has performed great….so no complaints about it. MPP Solar also sent me a copy of out dated manual for it….wasted my time before purchasing….I was kinda po’ed ….. over that because had read through it ….. software - firmware in mine was bit different then old manual. I like to read the manuals before purchasing some-most things..
I have no complaints against MPP other then customer service and initial advertising. The MPP 3048 has performed as expected.