I personally have experience with Rosen. They are complete jerks and I suggest everyone steer clear. Here are the reasons:
1. They refuse to add reasonable terms to orders that every other vendor will agree to.
For example, they say to you "We can ship that item in 1-2 weeks" but if you ask them to add that to the terms of the order, they will refuse. In fact they even refused to add terms agreeing to a refund if the order didn't ship in 3 months!
2. They won't honor prices they agreed too.
On Tues they agree to price X, then when you go to pay on Wed, you find that the price has increased $300 from what they promised, and if you complain they tell you to go pound sand.
3. Every price on their website is a lie
Others have mentioned this, but all their listed prices are pure clickbait and usually 1/5 of the actual price of the item.
4. Their prices are higher than other vendors for the same item.
This was true of every product I checked.
5. They try to force you to transact all deals outside of Alibaba, so you have literally no protection if they fail to deliver the goods. For example they try to force you to transact outside of Alibaba and send your funds by bank transfer.This is a violation of Alibaba terms. Hopefully someone will eventually report them so they have their Alibaba account cancelled.
6. They demand you pay an extra $200 for every transaction you do through the Alibaba system. Another violation of Alibaba terms.
7. They use high pressure selling tactics.
"This price is good for 24 hours."
8. The salesperson enjoys trying to start fights with you in Chinglish.
Actual quote:
"But you ignore this , you have your own idea but not confirmed, that is why you have many question"
9. They threaten you with legal action if you factually report their abusive behavior on forums like this.
In conclusion, they are the worst company I've tried to work with on Alibaba. Somebody really needs to report them. I'd do it but Alibaba makes reporting problems like this difficult and I don't have time to bother with i