Hello, all ...
I _love_ my Sol-Ark 8k. It's awesome. I have it connected to a Fortress Power eVaultMAX - also awesome. Those being said, i've an issue where the Sol-Ark doesn't automatically switch over to battery power when the grid is down. The grid wires from the utility breaker are connected to the grid inputs of the Sol-Ark, the load connections on the Sol-Ark are connected to my subpanel, and yet, when the power goes out, I have to go outside, turn off the utility breaker, then come back inside and turn off the grid breaker in the Sol-Ark for it to switch over. When the grid comes back, I need to manually reverse the process.
Now, the woes: while this seems like it would be a simple matter for an electrician or Sol-Ark contractor / installer to fix, neither is an option, because:
1. electricians see the Sol-Ark and refuse to touch it
2. every Sol-Ark contractor or installer i've contacted refuses to touch it because _they_ didn't install it (the original installer is AWOL and hasn't responded to calls or messages in months)
3. the latest solar contractor I contacted, who initially said they could help months ago with this as well as the NEM paperwork, suddenly bailed on me the other day after 2 months of not responding to my requests for updates
So, this essentially leaves me with a very expensive (but very awesome) inverter, paired with a very expensive (and also very awesome) battery, setup in a system that doesn't quite function as it should (I mean, TOU works well enough, but I purchased all of this for the off-grid capabilities), with no one willing to address whatever this issue is, with the NEM 3.0 April cutoff (i'm in Northern California, hence have PG&E) bearing down upon me.
Is anyone available to help?
Regards,
John
I _love_ my Sol-Ark 8k. It's awesome. I have it connected to a Fortress Power eVaultMAX - also awesome. Those being said, i've an issue where the Sol-Ark doesn't automatically switch over to battery power when the grid is down. The grid wires from the utility breaker are connected to the grid inputs of the Sol-Ark, the load connections on the Sol-Ark are connected to my subpanel, and yet, when the power goes out, I have to go outside, turn off the utility breaker, then come back inside and turn off the grid breaker in the Sol-Ark for it to switch over. When the grid comes back, I need to manually reverse the process.
Now, the woes: while this seems like it would be a simple matter for an electrician or Sol-Ark contractor / installer to fix, neither is an option, because:
1. electricians see the Sol-Ark and refuse to touch it
2. every Sol-Ark contractor or installer i've contacted refuses to touch it because _they_ didn't install it (the original installer is AWOL and hasn't responded to calls or messages in months)
3. the latest solar contractor I contacted, who initially said they could help months ago with this as well as the NEM paperwork, suddenly bailed on me the other day after 2 months of not responding to my requests for updates
So, this essentially leaves me with a very expensive (but very awesome) inverter, paired with a very expensive (and also very awesome) battery, setup in a system that doesn't quite function as it should (I mean, TOU works well enough, but I purchased all of this for the off-grid capabilities), with no one willing to address whatever this issue is, with the NEM 3.0 April cutoff (i'm in Northern California, hence have PG&E) bearing down upon me.
Is anyone available to help?
Regards,
John
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