Hi All, wishing you all the best for 2022.
I don't expect anybody to respond today but I want to get this done while I have the time.
After all the comments, advice and suggestions I read through the Victron manual (a couple of times) and I came to a conclusion.
Firstly, on the Victron website it says there is no support for "the end user" all responsibility is on the installer.
As I didn't get a response from the supplier I decided to try something, I had been told the generator I have was not suitable to use with our Multiplus and based on this, your comments and what I read in the manual I determined it was because my generator could not be set up as part of a hybrid system (power assist) so I decided to try using it for charging only. I connected the generator output (232v, 13.9amp at 50hz) to the AC input and put the Multiplus on charge only. We started the generator with it set on eco and no other load on it, switched the Multiplus on and the charging lights came on, we could here the generator revving up and down, after several seconds the multiplus shut off. We did the same with the generator set on constant running and the Multiplus stayed on for longer (maybe 1 min) but then shut off again.
I would appreciate any thoughts and suggestions you have on this.
Also;
- When we first arrived here I had some minor issues get up and running, my supplier couldn't give me the solution (in his defense it was my fault) and he put me in touch with the Victron guy he deals with, who was very helpful and we got it sorted. I am considering asking the Victron guy to advise.
- I have attached better pictures of my equipment
- I am struggling getting the app to work properly, I can only see the Venus GX, it doesn't see the MPPT or Multiplus so I am limited on data I can get. I have downloaded the app manual so I'll see what I can find out.
- Does anybody have an example of what type of generator would be suitable to use as a hybrid system? (I don't know why mines not suitable).
if you've read this far without falling asleep, well done and thank you.