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EG4 6500EX and EG4 Lifepower4 intermittent 61 error

What would be the correct settings if using User-Defined in option 5. Specifically settings for 2, 26, 27 and 29. I am having the same intermittent fault code 61 when using the supplied com cable. Also, what functions will I not have by running user defined as apposed to having battery comms with the cable?
The eg4 batteries spec sheet is here --> https://signaturesolar.com/content/documents/EG4/1511006-specs.pdf

it shows recommended bulk voltage and float voltage.
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Great video I wished I had watched before my setup.

My problem is that I have always had a flashing battery icon so communication is good. Then the inverter gives me a 61. Then it clears in a few minutes. Then another 61. While it is beeping the 61, my battery is clearly charging not only from the SOC lights blinking on the lifepower4 batteries, but also from clamp meters.

Waiting for part 2 of the video addressing the other 5% of us, which is probably more like 50%. :)
 
Great video I wished I had watched before my setup.

My problem is that I have always had a flashing battery icon so communication is good. Then the inverter gives me a 61. Then it clears in a few minutes. Then another 61. While it is beeping the 61, my battery is clearly charging not only from the SOC lights blinking on the lifepower4 batteries, but also from clamp meters.

Waiting for part 2 of the video addressing the other 5% of us, which is probably more like 50%. :)
Haha, yes, on a public forum like this you tend to hear all the issues so it seems like a lot, but when I look at the sales numbers and tickets we've been answering it's an extremely small amount of people that continue to get errors after everything is plugged correctly.
 
I got a new cable from signature solar and still getting error code 61 during middle of the day (> 30amp charging). None of the suggestions on the video fixes the problem. Seeing the same thing as 5275K_Dude.
 
I cannot do anything to make it go away. My first thought was RS485 termination problem so I made a rj45 terminator both short and long. These BMSs have active terminations but why not be sure. That didn’t solve it but it did give me an option to put a scope on the signals. I can see the communication happen on the 485 bus bidirectionally at the end point even when it’s beeping with a “61-loss of comm”. To me that indicates a problem within the inverter itself. Whatever it is does not affect the charging or system operation but it is quite a nuisance when your wife continually says “Your batteries are beeping again”. Going to go to the user mode and avoid the beeps.

One thing I did notice was that in the wifi access to the inverter, there is no battery type option of eg4 to select.

But as much as I love troubleshooting stuff, I really love stuff that just works. Hoping their best engineer is on this. :)
 
Do you get coms working as described in the video? What do you do to make it go away in the middle of the day?
For me, it communicates fine 90% of the time, but during the middle of the day when the charging current is higher, I'll get fault 61 for a few seconds and then it clears on it's own. The fault will go on and off continually until the charging current lowers.
 
I cannot do anything to make it go away. My first thought was RS485 termination problem so I made a rj45 terminator both short and long. These BMSs have active terminations but why not be sure. That didn’t solve it but it did give me an option to put a scope on the signals. I can see the communication happen on the 485 bus bidirectionally at the end point even when it’s beeping with a “61-loss of comm”. To me that indicates a problem within the inverter itself. Whatever it is does not affect the charging or system operation but it is quite a nuisance when your wife continually says “Your batteries are beeping again”. Going to go to the user mode and avoid the beeps.

One thing I did notice was that in the wifi access to the inverter, there is no battery type option of eg4 to select.

But as much as I love troubleshooting stuff, I really love stuff that just works. Hoping their best engineer is on this. :)
You are probably aware that you can mute the alarm. I have mine muted so that my wife doesn't say the same thing to me. :) But I do think this is a software issue on the inverter. And yah, the app is hopelessly behind the firmware options on the inverter. The two bits of software are not in sync.
 
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We have a single EG4 6400EX and two EG4 Lifepower batteries rack mounted. We are having the same experience as joshuao with intermittent error 61 showing up. Unlike 5275K_Dude though when the error appears the battery icon stops flashing and the error usually clears by itself but sometimes has persisted for over 10 minutes and the inverter power shuts off.

I’ve been in touch with Signature Solar support and they want to send me a new cable but visually ours looks fine so I am suspecting something else as the error only occurs intermittently. Has anyone in this thread been able to resolve this issue yet or are you using USR setting for program #5?
 
We have a single EG4 6400EX and two EG4 Lifepower batteries rack mounted. We are having the same experience as joshuao with intermittent error 61 showing up. Unlike 5275K_Dude though when the error appears the battery icon stops flashing and the error usually clears by itself but sometimes has persisted for over 10 minutes and the inverter power shuts off.

I’ve been in touch with Signature Solar support and they want to send me a new cable but visually ours looks fine so I am suspecting something else as the error only occurs intermittently. Has anyone in this thread been able to resolve this issue yet or are you using USR setting for program #5?
Just to make sure - you have the main unit (the one connected to the battery) as EG4, and the second in the USE setting?
 

anybody have this fail to solve their issue?
There are at least two other threads going with code 61. Video fixed most but not all. Seems the ones left are after several hours. Here is a link to one of the others.
 
There are at least two other threads going with code 61. Video fixed most but not all. Seems the ones left are after several hours. Here is a link to one of the others.
funny a bunch of us are having the same issue with the SOK's and the LV 6548 units, Sungold, Rich MPP. Wonder if there is something common with BMS components with all our server rack batteries?
 

anybody have this fail to solve their issue?
I'm still having the problem. I have a single 6500Ex and 3 eg4 batteries. Fault 61 appears in the middle of the day during higher current charging conditions. I have a brand new cable from signature solar. I have gone through the videos from signature solar and still the same problem. Mine always shows fault 61 for a few seconds, yes the battery indicator stops blinking but mine always resolves back and never shuts down. I notice @Will Prowse in his videos says his system works flawlessly but if you look carefully he is NOT using any bms communication cables. I have run my system in this mode with some success but it is hard this way to set accurate state of charge parameters for switching to and from grid power.

FYI, @RichardfromEG4 I found a bug in the firmware to be careful of. If you set the 6500ex in program 05 to USE then programs 12 and 13 change to voltage settings. If you change these voltage settings and then change program 05 back to EG4, even though you might change programs 12 and 13 to different state of charge settings, the old voltage settings still are used. For instance if I set program 05 to USE and then set program 13 to 48V, then I set program 05 to EG4 and then set program 13 to 80% state of charge, what happens is the 6500ex will switch back to battery mode at 48v instead of waiting until 80% state of charge. This behavior had my head scratching until I switched program 05 back to USE and then set program 13 to a really high voltage and then switch 05 back to EG4 and then everything worked.
 
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I'm still having the problem. I have a single 6500Ex and 3 eg4 batteries. Fault 61 appears in the middle of the day during higher current charging conditions. I have a brand new cable from signature solar. I have gone through the videos from signature solar and still the same problem. Mine always shows fault 61 for a few seconds, yes the battery indicator stops blinking but mine always resolves back and never shuts down. I notice @Will Prowse in his videos says his system works flawlessly but if you look carefully he is NOT using any bms communication cables. I have run my system in this mode with some success but it is hard this way to set accurate state of charge parameters for switching to and from grid power.

FYI, @RichardfromEG4 I found a bug in the firmware to be careful of. If you set the 6500ex in program 05 to USE then programs 12 and 13 change to voltage settings. If you change these voltage settings and then change program 05 back to EG4, even though you might change programs 12 and 13 to different state of charge settings, the old voltage settings still are used. For instance if I set program 05 to USE and then set program 13 to 48V, then I set program 05 to EG4 and then set program 13 to 80% state of charge, what happens is the 6500ex will switch back to battery mode at 48v instead of waiting until 80% state of charge. This behavior had my head scratching until I switched program 05 back to USE and then set program 13 to a really high voltage and then switch 05 back to EG4 and then everything worked.
I will never use communication on my system. Absolutely zero benefit for me.

I also charge to 100% and down to 0%. Because I am running lifepo4. And the charge current throttling argument doesnt matter to me because of my pack size. And I still haven't seen any literature or data to prove any difference, even if I had a small battery. The charge discharge rate is so small I can't believe anyone even uses it as an argument for communication.

I will make a video on how to setup communication when these companies figure it out. I get error 61 regardless of if I use eg4/sok/trophy/energetech/orient power/jakiper power. I've had zero luck with communication regardless of the cables they send out.

I think they should remove the communication system from server rack packs. That would be awesome.
 
The only battery/inverter communication that I achieved in minutes and had zero issues with was the EG4 3000W all in one. Hardest part was getting the app to work, though. The communication had zero errors and worked the moment I connected them. And it is using EG4 protocol.

Also, if you can afford it, the Sol Ark seems to have zero problems communicating with a range of batteries. Plug and play with a basic Ethernet cable, from my understanding.
 
I will never use communication on my system. Absolutely zero benefit for me.

I also charge to 100% and down to 0%. Because I am running lifepo4. And the charge current throttling argument doesnt matter to me because of my pack size. And I still haven't seen any literature or data to prove any difference, even if I had a small battery. The charge discharge rate is so small I can't believe anyone even uses it as an argument for communication.

I will make a video on how to setup communication when these companies figure it out. I get error 61 regardless of if I use eg4/sok/trophy/energetech/orient power/jakiper power. I've had zero luck with communication regardless of the cables they send out.

I think they should remove the communication system from server rack packs. That would be awesome.
Thank you for the reply @Will Prowse. I think I have a legitimate need for accurate State of Charge. I am trying to use my system as a house backup using a transfer switch. During normal times I want to use the energy I generate but always have at least about 30% in the batteries. So what I do I have the 6500 set to switch to grid at 30% SOC. Then I have it switch back to battery mode around 50% SOC. This way I always have some battery backup for the transfer switch circuits in case of a power outage but also I'm using the energy I'm generating and getting some benefit from the system each day. I don't think I can do this without BMS communcation and only relying on voltage.
 
In another thread Dexter from SOK has found a fix.
 
Thank you for the reply @Will Prowse. I think I have a legitimate need for accurate State of Charge. I am trying to use my system as a house backup using a transfer switch. During normal times I want to use the energy I generate but always have at least about 30% in the batteries. So what I do I have the 6500 set to switch to grid at 30% SOC. Then I have it switch back to battery mode around 50% SOC. This way I always have some battery backup for the transfer switch circuits in case of a power outage but also I'm using the energy I'm generating and getting some benefit from the system each day. I don't think I can do this without BMS communcation and only relying on voltage.
Ohhh ok I understand. Good point
 
I'm still having the problem. I have a single 6500Ex and 3 eg4 batteries. Fault 61 appears in the middle of the day during higher current charging conditions. I have a brand new cable from signature solar. I have gone through the videos from signature solar and still the same problem. Mine always shows fault 61 for a few seconds, yes the battery indicator stops blinking but mine always resolves back and never shuts down. I notice @Will Prowse in his videos says his system works flawlessly but if you look carefully he is NOT using any bms communication cables. I have run my system in this mode with some success but it is hard this way to set accurate state of charge parameters for switching to and from grid power.

FYI, @RichardfromEG4 I found a bug in the firmware to be careful of. If you set the 6500ex in program 05 to USE then programs 12 and 13 change to voltage settings. If you change these voltage settings and then change program 05 back to EG4, even though you might change programs 12 and 13 to different state of charge settings, the old voltage settings still are used. For instance if I set program 05 to USE and then set program 13 to 48V, then I set program 05 to EG4 and then set program 13 to 80% state of charge, what happens is the 6500ex will switch back to battery mode at 48v instead of waiting until 80% state of charge. This behavior had my head scratching until I switched program 05 back to USE and then set program 13 to a really high voltage and then switch 05 back to EG4 and then everything work

I will never use communication on my system. Absolutely zero benefit for me.

I also charge to 100% and down to 0%. Because I am running lifepo4. And the charge current throttling argument doesnt matter to me because of my pack size. And I still haven't seen any literature or data to prove any difference, even if I had a small battery. The charge discharge rate is so small I can't believe anyone even uses it as an argument for communication.

I will make a video on how to setup communication when these companies figure it out. I get error 61 regardless of if I use eg4/sok/trophy/energetech/orient power/jakiper power. I've had zero luck with communication regardless of the cables they send out.

I think they should remove the communication system from server rack packs. That would be awesome.
I am running my house roughly 7-9 hours a day with solar and only 2 SOK's with a pair of 6548's ( temporarily - am going to order 2 more SOK's) , What voltage settings and cutoff would you recommend to get a little more aggressive for performance ? I understand there will be some sacrifice to battery life but this will only be temporary for a month .
 

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