I don't disagree however my philosophy is the more you understand the operation of something the more you can anticipate or check to see if your expectations of functionality are reasonable. For instance living remote like I do I do not expect to be the first person to regain electrical power in the case of a large area failure. I would not call up the utility demanding them get my power back on now! I know that heavily populated areas and vital services like hospitals get first priority.I feel this is actually the moral and proper way to think of it.
In general when we pay someone for anything, we are paying for the privilege of not having to deal with a problem or produce a result ourselves.
I would feel bad for the utility if they were a government entity with an 'unfunded mandate', but they aren't. They're allowed to profit, and in return they must provide the service they claim to be selling.
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I also like to know enough on anything I am paying for to check if the costs are fair. There is a reason that a lot of women and some men get cheated by auto repair shops.
Finally I have found in life that too much trust is as bad as no trust.
As an addendum, why is there so much hatred for utility companies? They do a dang good job of providing a 24/7/365 day service. It is not an easy task.