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  1. M

    Please post your Signature Solar Customer service experiences

    Lost the $377 shipping fee, still in credit card dispute! I bought 2 24V 100amp battery both with defective BMS. It also blew my victron solar charger!! Which is another $400. They did everything to troubleshoot but realized that they are defective and agreed that they need to be returned cause...
  2. M

    Signature Solar EG4 200ah (24 volt) problems

    wrong forum message, unable to delete!
  3. M

    Signature Solar EG4 200ah (24 volt) problems

    Just received the cable an hour ago, and still facing the error of loading boot info. Already pre-scheduled a support call with them tomorrow. will see how it goes
  4. M

    Eg4 Lifepower4 battery is ticking on start

    same problem here, 1 battery unable to handle 3KW victron inverter, 2 batteries barely getting it on.
  5. M

    Eg4 Lifepower4 battery is ticking on start

    agree, he needs more info from other members though to back the defective BMS claim. Coming soon, may be!
  6. M

    Eg4 Lifepower4 battery is ticking on start

    I ordered another inverter today for delivery tomorrow. I'm suspecting in my case it fails @ 40ish Amp which is not acceptable. Will confirm.
  7. M

    Eg4 Lifepower4 battery is ticking on start

    what about the advertised specs 100A continuous??
  8. M

    Eg4 Lifepower4 battery is ticking on start

    so 30*48 (nominal) = 1440 Watt. Does it make any sense that each battery cannot handle more than 1500 Watt load??
  9. M

    Eg4 Lifepower4 battery is ticking on start

    what's the voltage of ur system? 24? 48
  10. M

    Eg4 Lifepower4 battery is ticking on start

    whats skybox? [Update] ignore, got it, the inverter
  11. M

    Eg4 Lifepower4 battery is ticking on start

    replacing with reconditioned if it arrived defective (not damaged) is absurd, specially it was reported within couple of days. If the item is not as described it makes sense to give the customer the option to return or exchange. That's if they care about their reputation.
  12. M

    Eg4 Lifepower4 battery is ticking on start

    I would give them the benefit of the doubt for the restocking fee, it's saying up too, i hope they just want to have some leverage and deter abusers. My issue with them is how slow their support is. and How they dodge nailing the problem in a good faith troubleshooting like i have seen with...
  13. M

    Eg4 Lifepower4 battery is ticking on start

    Also check out that thread, and enjoy the 50 pages of troubleshooting! https://diysolarforum.com/threads/schneider-xw-pro-6848-not-powering-up-with-eg4-lithium-battery.33250/
  14. M

    Eg4 Lifepower4 battery is ticking on start

    YYYYEP, I recommend to cancel now. bought 2 on July 15, delivered Thursday, paper weight worth. opened support ticket they take days to respond (just responded today asking for photos) others are spending couple of month of troubleshooting, it's a hit or miss. Not sure how they handle shipping...
  15. M

    Eg4 Lifepower4 battery is ticking on start

    haven't eleminated the precharge problem yet, just isolated that problem for now I haven't checked the voltage at the inverter, but the inverter works flawlesly with the tesla battery module (22volt nominal 5.2kwh) I use it to run the RV Roof AC which has a surge of 3KW (i believe) so...
  16. M

    Eg4 Lifepower4 battery is ticking on start

    even though capacitor charging is briefly ticking, i'm able to get past that and get the inverter up with zero loads so yesterday i recorded the running amp while flipping switches inside the RV (no kittle, no AC), here's the recorded video, check @ 0:20 this is pure 4 awg copper wire from...
  17. M

    Eg4 Lifepower4 battery is ticking on start

    SG are keeping low profile right now. i've sent them an email on Monday, they forwarded it to techs, and no response. I called them @ 6:40 am PST, their hold time is extensive with an option to call back, it's now past 8 am with no callback. If i don't hear from them by the end of the day, i'll...
  18. M

    Eg4 Lifepower4 battery is ticking on start

    for me to do a clean test, it'll require setting up a bench, disconnecting the Tesla battery module, move the inverter which is hell heavy. the process will take like 2 hours
  19. M

    Eg4 Lifepower4 battery is ticking on start

    may be @sten can help with that. Don't want to put you under the spotlight, but you showed the issue without pre-charge on post #77 (https://diysolarforum.com/threads/eg4-lifepower4-battery-is-ticking-on-start.41681/post-561109). If you still have the inverter, it'll be much appreciated if you...
  20. M

    Eg4 Lifepower4 battery is ticking on start

    Yes, it trips on any heavy load. I reported that at post # 210
  21. M

    Eg4 Lifepower4 battery is ticking on start

    I tried that on Sunday, doesn’t-tick
  22. M

    Eg4 Lifepower4 battery is ticking on start

    so i watched it, seems he's initiating the capacitor charge from the EG4 inverter interface panel which i don't have. One more issue, the EG4 is 6.5KW inverter and 2 of the. Mine is much smaller (3KW). Guess this video won't help any non EG4 inverter users P.S. all these problems have been...
  23. M

    Eg4 Lifepower4 battery is ticking on start

    1500w AC my "impression" it fails once the battery inrush is over 4xA or so
  24. M

    Eg4 Lifepower4 battery is ticking on start

    so i tried different combination, in my opinion, the charge capacitor process doesn't make a difference. the bms ticks the same way in both situation (I mean if i keep the battery connected directly to the inverter, turn the battery on, battery ticks but still charge the inverter). I managed...
  25. M

    Eg4 Lifepower4 battery is ticking on start

    So this is an RV setup, was planning to replace the 3 yo tesla battery module with the 2 of the signature solar batteries and mount them to an 80/20 frame and wire them to a Victron power in / lynx distributer. However that's on hold until i figure out what the signature solar will do. I sent...
  26. M

    Eg4 Lifepower4 battery is ticking on start

    @Will Prowse So as promised i bought the Clamp meter with inrush Current and an analog Voltmeter. I did multiple tests with same results, this is the latest one, i transcribed the events below since the sound is terrible (i'm not a youtuber :) ) 0:00 Starts with main switch off for the whole...
  27. M

    Eg4 Lifepower4 battery is ticking on start

    yes, and i'm afraid the focus of this forum to divert out of that. They are replacing the inverter for him. might take another 2 weeks runaround like they did with you
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