We don't disagree often but IMHO it's a BMS issue. I think the BMS is probably just a bottom basement Wun Hung-Lo brand BMS that has really poor current handling capabilities and poorly written firmware. At this point in time I have no doubt that Signature Solar must have gotten every possible password to change the settings and if they have not done something yet I don't think they can. My guess is that they will not be buying this battery again when the stocks run out. They are probably looking for a replacement.
I decided to pop by my local dealer on Saturday. I had told you he had bought 40x EG4 batteries and I noticed that he now has these units in stock for budget installs.
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I told his sales guy I was not all that impressed. It seems to use a lot larger cells so I can only assume they are older cells.
Also the 20 Amp charge current is non starter for me. BTW don't you love how it says Maximum charging current 100A and then says recommended 20A. Sounds Familiar
There are not many devices that I have ever heard of that can withstand 5 times the recommended current!
BTW A+ points for Honesty. They say 2000 Cycles to 70% life expectancy. This is a wake up call that used LiFePo4 cells may be getting very scarce in China and quality is probably going to drop off further.