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Good morning! I believe that you were working with Phil at Signature Solar. I'll get with him to get with you to see if there is some time today we can run through some stuff with you to ensure we get this working as intended!

Hello Traviss224, I sincerely apologize for the misinformation and communication during this issue you were having. I would like to say that as an employee at Signature Solar we are fully aligned with what Eg4 and Jarrett have stated saying this is NOT a dangerous battery. I will make sure that...

I completely understand. If you make the cable like stated above ("the pin out that you would need is pins 1&2 on one side and Reverse 7&8 on the other. So pin 1 will go to 8 and pin 2 will go to 7. Whenever you have this cable made you will plug in pinned out side 1&2 to the battery.") and if...

Hello, Did you happen to update your life power batteries? The life power batteries will require an update to communicate with the 18kpv. The 18k should have came with a communication cable from battery to inverter that works with the life powers. Its going to be a grey cable. If you are...

Please dm me your email so I can look into this.

I sent you a DM.

Yes sir, i will make sure that someone will be reach out before the end of the day.

I sent you a DM. If you would please provide me with your email I will look into this and make sure you get taken care of.

Hello Millsan1, I sent you a DM looking for your email and station name so that I can get a technician to look into this and reach out to you.

Your inverter has to be in standby mode to change setting 28. Go ahead and turn your batteries then inverter on, go to setting 28, turn off the inverter and once the inverter’s switch is in the off position you will be able to change setting 28 to SIG.

I’ve sent you a DM requesting your email so that I can look into this for you.

The trip by no AC, you will just need to turn on “run without grid”.

Hello, I have sent you a DM.

Hello Cirvaazny, Jarrett brought this to my attention and I really am sorry to hear that you had a negative experience with us. There are definitely a few things that should have been handled differently and in a more timely manner. We will be getting with the technicians and make sure that they...

If you happen to have the EG4 v2 batteries make sure that you set your protocol to Growatt

you will want to run a straight through cable from the RS485 port on the LL battery to the BMS port on the inverter.

Solar Assistant voiding your warranty is not a policy that we have but we do not support using SA as we have seen it cause issues with some of the EG4 inverters in the past. That being said I have gotten with our resolution specialist and they will be reaching out to you soon in regards to this...

Would you be able to send me a PM with your email and i will have a technician reach out to you?

Will you message me your email and i will have a tech reach out to you

Hello, if you’ll send me over your email I’ll have one of our techs reach out to you tomorrow to assist you.

Would you mind messaging me your email and ill have one of our technicians reach out to you tomorrow so we can assist you with this.

Hello, If you don't mind messaging me your email I will make sure that someone reaches out to you to get a resolution for you asap.

Hello, You will see all 3 batteries under one device. Also, can you provide me with which batteries you are using? If it's the LL batteries you will want to turn the master on last. I would also recommend researching rs485 devices. Make sure that you are using the master ID as well, and if they...

Jabuds, if you could send me over your email address I will make sure that someone reaches out to you.

Now whenever you download the new firmware there should be a change log within the zipped file! If you would rather as soon as I’m near my desk top I can go head and send you a screenshot of the change log.

I know you had stated that you had been working with Ryan, I will get with him tomorrow and make sure that this gets addressed asap. Would you mind messaging me your email address?

Hello! My suggestion would be to upgrading to the newest firmware. The newest firmware is 63.22. This should address this issue, along with turning the voltage to a percentage. If this does not work then please message me with your email and I can have a tech reach out to you tomorrow!

Hello @furkidmom Allow me to clarify the matter at hand. In user mode, the permissible range for the low DC cutoff is between 40.8V and 48.0V. That being said, while you are communicating 20% should be sticking... If you would message me with your email I can have a technician call you tomorrow...

@PatmosIS, If you would message me your email address I will have someone reach out to you asap. @EJansen, I got with the technician that was working on your ticket and he will be reaching out to you as well.

Would you mind downloading your data log and sending it over to tech@signaturesolar.com I would like to get some more eyes on this to see what we can do for you.