OscarTheGrouch
New Member
- Joined
- Jul 29, 2020
- Messages
- 1
Long time lurker, first time poster.
I'm usually happy to just scroll through the forum and pick up tips while I plan my build, but I finally jumped in and made an order with Shenzhen Senberry Technology Co. Ltd via Alibaba and it's been nothing but 6 months of misery, no communication, non-existant tracking numbers with a logistics company I can't even find the contact details to follow up with, and no joy with raising a dispute via Trade Assurance.
In the end I'm out of pocket about $600, Trade Assurance has ruled they 'can't' interfere as the problem lies with the 'logistics company', and it's now too late to raise a chargeback with my credit card.
Hopefully this will save others from the same experience.
I'm usually happy to just scroll through the forum and pick up tips while I plan my build, but I finally jumped in and made an order with Shenzhen Senberry Technology Co. Ltd via Alibaba and it's been nothing but 6 months of misery, no communication, non-existant tracking numbers with a logistics company I can't even find the contact details to follow up with, and no joy with raising a dispute via Trade Assurance.
In the end I'm out of pocket about $600, Trade Assurance has ruled they 'can't' interfere as the problem lies with the 'logistics company', and it's now too late to raise a chargeback with my credit card.
Hopefully this will save others from the same experience.