scottwstevenson
New Member
- Joined
- Oct 6, 2020
- Messages
- 41
The statistical chances of 5 units going bad in such a short period of time are incredibly small.
at current prices you have $15,000 worth of ecoflow products...
What would I do after 5 failures? sell it all and build my own system. Use server rack batteries and AIO unit intergrated into some sort of cooler/handtruck setup for portability.
Watchdoc,
I totally agree! I've attempted to troubleshoot anything I could have been doing here, on the FB group and with support. (You can see the summary of the conditions of the breakdown above.)
I banked on this company (was a statistically good shot, I thought) and as far as I've found, I'm the only one with this kind of bad luck, so to speak. MANY others have had error 105 issues. One suggestion above is that they have perhaps sent me reconditioned a/o early units, which I suspect could have been the case at least once, as one unit arrived scuffed up with scuff marks that did not match the damage to the packaging. (That box looked like it had be dropped out of any airplane... LOL)
The only solution they'd given me mostly was to keep the firmware updated, which I've always done. In my last exchange with Ecoflow, they suggested that the power supply distribution board needed replacing (which I'd never heard before). I'm not going that route, as I'm getting a return (see below).
Several exchanges with customer support tells me at some level they are not at all on the ball. A few examples:
• They managed to send a returned unit back to me (when I was waiting on a new unit), and in the mixup with shipping labels, another unit I was sent back is / was lost in the Fed Ex system.
• I was once sent two return labels and when I asked which should go with which machine, I was told to use a THIRD label tracking # for (for a label I didn't have) to return one of the units.
• One customer service person suggested that Ecoflow has consistently violated their return policy by sending me new units before receiving the old ones. This has happened only once (with the 4th unit). This same person also offered me a solution which suggested I had three delta pros in my possession, which I do not. (Only only bought two and have never had an "extra."). They don't seem to know which way is up just in terms of my basic issue, i.e., what's broken, what's working, what I have in my possession, etc.
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Schmism,
YES, that's exactly what I've done! I've already got anew system (from watts247) and will be installing that ASAP. It will be smaller, with less bells n' whistles and not portable, but I will be able to rely upon it. (And will have Ian at watts247 as support.)
They finally conceded with a return. The issue, as will the majority of my exchanges, is that they just can't get their sh¶& together.
I have packaged everything up and itemized what I have to return (what is in which box). (Even with this list in hand the customer service person couldn't count how many Delta Pros I have.)
I was sent 12 mailing labels with the wrong phone number for me and no indication of which label goes with which package (or if it didn't matter somehow - the boxes range from 100lb DP and extra batteries to boxes of extra covers that weigh a few pound with entirely different dimension. I don't think Fed Ex will pick up and ship packages with mis-matched weight / dimensions.)
They also haven't indicated what my refund will be given everything is in working order. (The good thing is that I barely was able to put anything to use, given the delta pro's would typically only last month or two. I don't think I ever actually had one under anything above a baseline load of a fridge and a couple lights for more than 24hr or so. Loads were never about ~1800-1900W with the 30A outlet.)
So, in a few days (I'm actually guessing more like weeks, to be honest) I should be able to ship everything back.
-S
P.S. This is a PITA reporting back here on this, but feel I should just do it for those who might have similar issues.