EG4 PowerPro Battery Firmware

[murmeister]

Signature solar has not responded to me for weeks now. I just messaged you.

Same here. I actually ordered the cable and they sent the wrong one to me. I reached out to them through my order and they have yet to respond. It's frustrating to forget about it during the day while I'm working, then realize it's too late to call to check when I get back inside.

I also sent a DM to an EG4 guy but nothing came of that, either. I realize these guys have tons going on but it seems like this should be pretty simple to solve. Just amend all orders for the PowerPro batteries to include a cable. For those that shipped prior to a certain date, just create an order and send the cable. That's got to be easier than dealing with non-stop one-off requests from customers as they realize they need it.

 

[cowduck]

I did get a response after posting here. I was told Rs232 cable was ordered, but has not shipped yet.

Also, still no firmware shows on the EG4 site.

 

[SignatureSolarJess]

Same here. I actually ordered the cable and they sent the wrong one to me. I reached out to them through my order and they have yet to respond.

I'm so sorry about that! If you'd like to send me your order number or email, just let me know which one you need and I can get that taken care of for you!

 

[SignatureSolarJess]

I did get a response after posting here. I was told Rs232 cable was ordered, but has not shipped yet.

Would you mind DMing me your email address so I can check on that for you? I know we have talked before, I just can't correlate the username to an email. Working on a new system for this

 

[EG4_Jared]

I did get a response after posting here. I was told Rs232 cable was ordered, but has not shipped yet.

Also, still no firmware shows on the EG4 site.

I have been told that new firmware should be added to the website later today.

 

[cowduck]

Are you able to comment on why it was pulled initially?

 

[EG4_Jared]

Are you able to comment on why it was pulled initially?

There were issues of the firmware not being able to install properly.

 

[y0bailey]

There were issues of the firmware not being able to install properly.

I just checked the site and I didn't see any changes to the firmware files available.

 

[Jpaction]

I really don’t get why the firmware history isn’t available on the site and the file name doesn’t include the version information. You guys could cut your customer service calls and not have frustrated customers. Instead you guys are creating a situation that will limit your ability to grow as a company. The price gap has shrank between the Sol-Ark 15 and the 18k-PV. I have a friend that is looking to buy a system and instead of saying get the 18k I will explain what a mess the management is around the 18k and how frustrating it is that there is a complete lack of urgency from support. A $1000 doesn’t seem that bad when considering the amount of time I have wasted over trying to do the simplest things. I shouldn’t have to download a folder to find out the files aren’t there or that it’s an old version.

 

[EG4_Jared]

I really don’t get why the firmware history isn’t available on the site and the file name doesn’t include the version information. You guys could cut your customer service calls and not have frustrated customers. Instead you guys are creating a situation that will limit your ability to grow as a company. The price gap has shrank between the Sol-Ark 15 and the 18k-PV. I have a friend that is looking to buy a system and instead of saying get the 18k I will explain what a mess the management is around the 18k and how frustrating it is that there is a complete lack of urgency from support. A $1000 doesn’t seem that bad when considering the amount of time I have wasted over trying to do the simplest things. I shouldn’t have to download a folder to find out the files aren’t there or that it’s an old version.

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of accessible firmware history and version information on our site. We're actively working on making this information readily available to users. Could you please DM the details of the distributor support team you found unsatisfactory? Your feedback will help us improve support services.

 

[y0bailey]

The firmware files are now there!

Is there an order we should flash? RS485 first, then RS232?

I'm still waiting on my RS232 cable...should I just wait until I can flash both or am I OK to proceed w/ flashing the RS485 files recently added?

 

[EG4_Jared]

The firmware files are now there!

Is there an order we should flash? RS485 first, then RS232?

I'm still waiting on my RS232 cable...should I just wait until I can flash both or am I OK to proceed w/ flashing the RS485 files recently added?

The order does not typically matter, however, it will be fine to flash the RS485 firmware and the RS232 at a later date.

 

[SignatureSolarJess]

I'm still waiting on my RS232 cable...should I just wait until I can flash both or am I OK to proceed w/ flashing the RS485 files recently added?

If you'd like to dm me your order number, I can get you an update!

 

[Mr onetwo]

What am I doing wrong?The firmware is not on the EG4 site or the Sig Solar site.This is what comes up under "

EG4® 14.3kWh WallMount AW - Firmware (S02T09).zip "​

 

[y0bailey]

What am I doing wrong?The firmware is not on the EG4 site or the Sig Solar site.This is what comes up under "

EG4® 14.3kWh WallMount AW - Firmware (S02T09).zip "View attachment 197259​

 

[y0bailey]

Two sets of files. Two cables required.

I didn't get to it last night and I'm out of town now so I haven't actually flashed yet. I'll report in once I've done it.

 

[EG4_Jared]

What am I doing wrong?The firmware is not on the EG4 site or the Sig Solar site.This is what comes up under "

EG4® 14.3kWh WallMount AW - Firmware (S02T09).zip "View attachment 197259​

As y0bailey has already mentioned, the RS485 update is labeled PowerPro 280ah RS486 Firmware on the downloads section of the site.

Link to the firmware: https://eg4electronics.com/categories/batteries/wpower-16-280-aw-powerpro-wallmount-all-weather

 

[cowduck]

Where does it say RS486 firmware? Is there any way to make this more organized? Shouldn't it just be one zip file that contains both the rs232 and rs485 firmware?

 

[EG4_Jared]

Where does it say RS486 firmware? Is there any way to make this more organized? Shouldn't it just be one zip file that contains both the rs232 and rs485 firmware?

I will definitely bring this up to see if we can get this addressed. However, this would be the RS485 firmware.

 

[Mr onetwo]

this is so freekin confusing.Why do you make things so hard?There is nothing under

S02T09​

 

[y0bailey]

this is so freekin confusing.Why do you make things so hard?There is nothing under

S02T09​

Alright I lied...I had time to flash before I left town!

Followed directions, success on both files first try.

Now they are on S02T17.


One question for the EG4/SS folks... My limit charge went from 100A to 200A when I added the second battery. However, in the app I still only see "battery parallel number: 1"

Is that supposed to read 2?

I just want to make sure I'm not missing something!

See screenshot.

 

[y0bailey]

Alright I lied...I had time to flash before I left town!

Followed directions, success on both files first try.

Now they are on S02T17.


One question for the EG4/SS folks... My limit charge went from 100A to 200A when I added the second battery. However, in the app I still only see "battery parallel number: 1"

Is that supposed to read 2?

I just want to make sure I'm not missing something!

See screenshot.

Nevermind! It updated!

But now a new question... Should this be reading 400A now?!?

 

[EG4_Jared]

Nevermind! It updated!

But now a new question... Should this be reading 400A now?!?

This would be correct.

 

[y0bailey]

This would be correct.

Thanks for the response.

Seems like the old firmware was limited to 100A.

New firmware defaults to 200A. 2x200A = 400.

This was my confusion since my firmware was so old.

Glad to be up and running at full capacity now.

I've never heard the fans kick on when charging before. Them electrons can now move faster and the 18kpv ramped up while I was down there staring at it!

 

[Jpaction]

Alright I lied...I had time to flash before I left town!

Followed directions, success on both files first try.

Now they are on S02T17.


One question for the EG4/SS folks... My limit charge went from 100A to 200A when I added the second battery. However, in the app I still only see "battery parallel number: 1"

Is that supposed to read 2?

I just want to make sure I'm not missing something!

See screenshot.

So this is what I am not happy about. Why is the file name S02T09 but the actual update is S02T17?