Fedex is NOT getting a Christmas card this year (Sig Solar order destroyed)

[Skypower]

Yeah about the only orders that FedX hasn’t managed to damage is pet food from Chewy, but they did manage to deliver one shipment to the wrong address. A good neighbor brought it to me.
Every time I see FedX is the carrier my anxiety level goes up a few notches. Last battery order of eight boxes, half were delivered stacked upside down despite arrows and this side up. Four cells were damaged and were replaced by the seller.

So yeah, I feel your pain and understand your rant.

 

[ricardocello]

Yeah about the only orders that FedX hasn’t managed to damage is pet food from Chewy

Those guys hate Chewy boxes weighing 50lbs, they know it’s dog food, and just throw them out of the truck.
I’ve seen the look on their faces on my video cameras.

 

[sunshine_eggo]

I wouldn't worry about the damage not being noted, it helps the vendor if you do but ultimately it's between the vender and their shipper, you are not the shipper's customer they are.

But it's true that Signature's policy is to partial refund not replace.

I'm certain that's the case on panels because they're so difficult to ship, but that might not be the case for other hardware?

 

[Nobodybusiness]

I did not write on BOL. I noticed one thing at a time after off truck. It was all wrapped up. The more I looked the more I saw but I had signed the bill and driver left.

That sucks.

Lesson learned. I unpacked every piece of gear in front of the driver.
They can complain all they like but have to wait on you to sign the BOL.

If they are really in a pissy mood print on BOL
Products damaged.

That at least covers you if you find something later.

 

[gotbeans]

Best outcome will be if they refund for everything damaged but you get to keep them and everything except smashed panels are functional. Then you scrounge some more elsewhere.

Yep, my favorite items I get are broken ones where they don't want it returned and will just refund me

 

[hwy17]

I'm certain that's the case on panels because they're so difficult to ship, but that might not be the case for other hardware?

Oh yeah replacement on that might be more hopeful, but idk the policy. They probably still give themselves the option.

 

[koppted]

Sorry to hear about your loss. Especially since FedEx is supposed to be dropping off my shipment next Monday. I hope they do better...

If it makes you feel any better. Fedex delivered last week: 10 of those 450w Boviet panels to me with the new chargeverter on top, as well as the yellow sign saying "do not stack" Everything came in intact.

 

[dfw_dude]

Every carrier/company has shit workers, UPS/FedEx/DHL, doesn't matter.

Sorry you got the shit end of the stick with the workers in your area. I've had FedEx drivers pull into my circle, park, sit in their car for 10 minutes (never getting out) and then magically the box scheduled for delivery turns to "customer not home" -- so they are lazy and a liar.

These same companies do have some good guys though occasionally. My $12k worth of gear from signature solar arrived via FedEx freight in mint condition, 20 panels, 2 large indoor batteries, and 6000xp.


The longer you are around in the world the more you see -- the shitty lazy workers in any company that just float around and F stuff up, and the company has to pickup the bill, the suck part is that there's more of these types in the world than their should be. At work, on the road, society pays the price.

 

[Skypower]

Those guys hate Chewy boxes weighing 50lbs, they know it’s dog food, and just throw them out of the truck.
I’ve seen the look on their faces on my video cameras.

Who said anything about dog food. Ever pick up a large box of kitty litter? Chewy over boxes it so now there’s no handles and because there’s other stuff with the order the box is just big enough to not have a good grip on if, so they have to use a hand truck. Yeah, the must really love me when they have a sale on the stuff

 

[Underengineered]

There are instructions at the bottom of the email from your order, well, there should be anyway. Mine says:

​

If purchasing solar panels, we urge customers to purchase additional panels to ensure the safe delivery of the needed amount. PLEASE DO NOT BUY THE EXACT AMOUNT OF PANELS NEEDED.
When receiving your order please visually inspect your shipment for any damages or shortages prior to signing your delivery receipt.
If you discover damage or a shortage, here are the steps that need to be taken:
YOU MUST Note the damage or shortage on the Driver's Copy of the Delivery Receipt
Take Detailed Photos of the pallet upon delivery. Take images of it on the freight truck. Take images of ANY damage, individual images for each damaged piece of equipment
Notify Signature Solar team (customerservice@signaturesolar.com) AS SOON AS POSSIBLE. If not noted within 48hrs your claim may be denied by the freight company.
In order to receive any refund or replacement, all damages to materials must be noted on the customer’s receipt at the time of delivery.
Customers MUST provide images of the damage and of a signed/notated delivery receipt provided by the driver at the time of delivery and MUST email these photos to Signature Solar within 3 days of delivery in order to be considered for a freight claim.
Any damages found without notation upon delivery may be refused by the shipper.

 

[Madcodger]

The biggest downside to buying panels from a distant seller is this problem of getting a damaged panel replaced. To me, any seller unwilling to send a replacement for NEW panels damaged in shipping isn't a company I really want to do business with.

If I'm buying a pallet of used panels, I can see it. Buy a couple extra, just in case. But most of us who are buying decent-sized (new) systems designed in collaboration with a retailer are spending $20K or more, and shouldn't have to buy additional just in case of shipping damage. That's like buying an extra set of engine parts with a new car, "just in case". Having things go south before that system is even installed, due to some idiot with a forklift working for the shipper selected by the retailer, just isn't acceptable.The same shipper that damaged the shipment should be able to send a replacement at no charge to shipper or receiver. To me, it's the retailer's responsibility to have that agreement in place. They're the one selecting the shipper and with real bargaining power. Just offering a refund on a single panel or two, purchased as part of a system, is a total copout that screws the customer.

 

[utkvols]

I had my order arrive via freight recently. SS's packaging was honestly impressive. The amount of stickers, warnings, and the little yellow hat made it pretty clear how to not damage the pallet. It took quite a while to get it disassembled.

I have been sticking the yellow hat my kids heads for days now and I find it quite hilarious.

 

[Brucey]

I had my order arrive via freight recently. SS's packaging was honestly impressive. The amount of stickers, warnings, and the little yellow hat made it pretty clear how to not damage the pallet. It took quite a while to get it disassembled.

I have been sticking the yellow hat my kids heads for days now and I find it quite hilarious.

Send em to school like that

 

[Underengineered]

The biggest downside to buying panels from a distant seller is this problem of getting a damaged panel replaced. To me, any seller unwilling to send a replacement for NEW panels damaged in shipping isn't a company I really want to do business with.

If I'm buying a pallet of used panels, I can see it. Buy a couple extra, just in case. But most of us who are buying decent-sized (new) systems designed in collaboration with a retailer are spending $20K or more, and shouldn't have to buy additional just in case of shipping damage. That's like buying an extra set of engine parts with a new car, "just in case". Having things go south before that system is even installed, due to some idiot with a forklift working for the shipper selected by the retailer, just isn't acceptable.The same shipper that damaged the shipment should be able to send a replacement at no charge to shipper or receiver. To me, it's the retailer's responsibility to have that agreement in place. They're the one selecting the shipper and with real bargaining power. Just offering a refund on a single panel or two, purchased as part of a system, is a total copout that screws the customer.

I had my order arrive via freight recently. SS's packaging was honestly impressive. The amount of stickers, warnings, and the little yellow hat made it pretty clear how to not damage the pallet. It took quite a while to get it disassembled.

I have been sticking the yellow hat my kids heads for days now and I find it quite hilarious.

Mine looked like SS packed it in the truck. Both crates were flawless. Yes, quite impressive.

 

[BKY2003]

I am always thinking of this when I am inspecting shipments. FedEx Detainment Fee ($61for every 15 minutes)

I have started paying SS extra for shipping the smaller items ground. Seems like when they strap those on top of the shipping it doesn’t always turn out well.

 

[B-Mod]

Or this one, pisses me off..... Order 100 feet of 2/0 battery cable, shipped to me by usps, my mail lady refuses to deliver, states it is too heavy so I have to drive to office to get it. Did I not just pay for delivery? Should I get a refund. She had delivered exact same packages previous to this but now refuses. I think I weighed one package and it was around 40 pounds and small in size. Not that hard to handle.

IF usps cannot deliver, they should not take the money and just refuse shipping the package.

 

[Brucey]

Or this one, pisses me off..... Order 100 feet of 2/0 battery cable, shipped to me by usps, my mail lady refuses to deliver, states it is too heavy so I have to drive to office to get it. Did I not just pay for delivery? Should I get a refund. She had delivered exact same packages previous to this but now refuses. I think I weighed one package and it was around 40 pounds and small in size. Not that hard to handle.

IF usps cannot deliver, they should not take the money and just refuse shipping the package.

Prob wore her out with previous packages she was delivering at her discretion. I've had pick up slips for oversize packages, I can imagine the same for heavy stuff. 100 ft of 2/0 is going to be heavy

 

[Brett V]

I really can't believe SS strapped the inverter box to the top of a wood crate! That's a packaging container, not a shipping container.

 

[Brucey]

I really can't believe SS strapped the inverter box to the top of a wood crate! That's a packaging container, not a shipping container.

I'd rather pay a little more than have their "free shipping" bundling stack that on there.

 

[B-Mod]

Prob wore her out with previous packages she was delivering at her discretion. I've had pick up slips for oversize packages, I can imagine the same for heavy stuff. 100 ft of 2/0 is going to be heavy

Like I said if it is too heavy usps should not take the job of shipping it. If the delivery person cannot deliver a package that usps standards say they should deliver, then maybe said employee should not be delivering packages. Wish I could refuse to do my job requirements cause I was wore out that day....