Wish I had ran across this info a year ago, from our experience over the last year I would say the CIG panels are the worst product ever.
Attached are Photos from our 2 RICH Solar 160 CIG panels with a little over a year on them.
Also the email thread with RICH Solar. Buyer beware ! ! !
From: Rich Solar Support <
support@richsolar.com>
Sent: Friday, December 29, 2023 2:45 PM
To: Dennis Wolf <
dwolf@ddfzone.com>
Subject: RE: The absolute worst product ever
Hi Dennis,
Thank you for your email.
Unfortunately, the discount is the only thing we can do to assist you.
We can no longer assist you with an exchange or replacement since the item is already out of warranty.
Kindly refer to this link for more info -
https://richsolar.com/pages/warranty
Sincerely,
Jerome V.
Customer Support Lead | RICH SOLAR
jerome@richsolar.com
800 831 9889
5550 Jurupa St, Ontario, CA 91761
richsolar.com
On Thu, Dec 28, 2023 at 12:56 PM, Dennis Wolf <
dwolf@ddfzone.com> wrote:
Dear Rich Solar Support Team,
Thanks for the response back, the “goodwill gesture” might cover the poor service, but not the fact that we have $1,100 dollars’ worth of useless delaminating solar panels.
For $500 a panel, one would hope that the warranty is longer than a year, especially when the other panels have a 25 year warranty.
Also, after a little research came across other folks that have had similar issues.
https://diysolarforum.com/threads/delaminated-cigs-is-it-dangerous.60054/
https://diysolarforum.com/threads/why-not-cigs.30865/page-4#post-615979
We are not asking for a refund, but an exchange would go along way to regain our trust in RICH Solar.
Looking forward to a positive response so we can move forward and start 2024 of on a positive note?
Dennis, Jennifer and Sadie the Adventure Pug
From: Rich Solar Support <
support@richsolar.com>
Sent: Wednesday, December 27, 2023 11:44 AM
To: Dennis Wolf <
dwolf@ddfzone.com>
Subject: Re: The absolute worst product ever
Hi Dennis,
Thank you for your email.
We are so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
As a goodwill gesture we can provide you a 35% discount if your going to purchase our 200 watt rigid panels.
Kind regards,
Jerome V.
Customer Support Lead | RICH SOLAR
jerome@richsolar.com
800 831 9889
5550 Jurupa St, Ontario, CA 91761
richsolar.com
On Sun, Dec 24, 2023 at 12:09 AM, Dennis Wolf <
dwolf@ddfzone.com> wrote:
Dear support team at Rich Solar,
Thought we would reach out by email and attempt to get a resolution on what we are classifying as the absolute worst product ever.
We purchased 2 RICH SOLAR MEGA 160 Watt CIGS Flexible Solar Panels on November/December of 2021.
11/30/2021 RICH SOLAR HTTPSRICHSOLACA -1100.75 2 Solar Panels
We installed them around August/September of 2022.
7/2/2022 METAL SUPERMARKETS -467.98 Metal for Roof Solar
We noticed some discoloration on the tail end about 6 months ago and thought it a bit strange.
About a month ago I called in to ask about it and was told that the panels only have a year warranty for any issues.
During that call, all I was talking about was the discoloration of the panels that I had noticed,
and the support person stated that the only remedy was to “tape” the edges to stop the discoloration which I thought was a bit odd.
Fast forward to last week, when I was starting to install a new vent on the roof and discovered why the comment about tapping the sides.
Both panels are completely delaminating all three layers. Pictures are attached. The only good thing out of this story is, I decided for some reason to install them on separate stainless steel panels, then mount them to 80/20 on the roof rack.
So glad I did, rather than mounting them directly to the roof of the sprinter. Really feel sorry for anyone who has bought these panels and mounted them directly to the roof of their van or motor home and then this happens.
Even before all these physical issues, the performance of the panels are pathetic to say the least so we were looking to possibly use the CIG panels for some other projects and try your 200 watt RV panels.
But with the very poor customer service we received on our initial phone call and the fact that RICH Solar is selling such a poor product, not sure I would trust your 200 watt RV panels even with your 25 year warranty.
Let us know what your remedy is to make it right with the worst product we have ever purchased.
Dennis, Jennifer and Sadie the Adventure Pug