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diy solar

How can Current Connected improve?

cs1234 said:
It would be different if UPS and FedEx were doing a good job on shipping. They most certainly aren't.
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I believe it depends on location and the driver.

I've met my FedEx and UPS drivers and chatted with them a few times, both have asked if I have a preferred location they leave stuff at. The UPS guy (terrible with names) was pretty interested in the solar build.
Normally they are both in a hurry to drop and go since I'm towards the end of the route, I would be too if I were delivering. I appreciate how well their right foot works once they get back on the pavement...
I've only had a handful of issues with each service and I can't blame that on the driver or shipping company, rather the terrible packaging. The worst was the shelving unit dropped in the driveway and covered in snow, honestly I would have done the same thing given the conditions that day.

I can't remember who delivered the 12V SOKs I ordered from Current Connected but they stacked them nicely under the garage door overhang. They were packaged so well they could have been thrown from the truck while the driver ripped a donut in the driveway and they wouldn't have been damaged.
 
Since Fed-Ex is such a screw up company these days (excluding Fed-Ex Air which seems great), I'd suggest individually labeling every box on a pallet, ideally with a box count on each such as "Box 1 of 9 for Kevin N. Carpenter". Perhaps that would help them locate missing boxes...

Back in my previous life when I would often get orders of 80 boxes or s form China, that saved my butt a time or two. "Look, the invoice shows 80 boxes, there are only 72. Note that boxes 37, 42... are missing" "Oh... yeah... but my loaded told me everything was loaded..." "Ah... shall we count them again?" (Real life example)
 
KevinC_63559 said:
Since Fed-Ex is such a screw up company these days (excluding Fed-Ex Air which seems great), I'd suggest individually labeling every box on a pallet, ideally with a box count on each such as "Box 1 of 9 for Kevin N. Carpenter". Perhaps that would help them locate missing boxes...

Back in my previous life when I would often get orders of 80 boxes or s form China, that saved my butt a time or two. "Look, the invoice shows 80 boxes, there are only 72. Note that boxes 37, 42... are missing" "Oh... yeah... but my loaded told me everything was loaded..." "Ah... shall we count them again?" (Real life example)
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Our warehouse team is instructed to do this. There is also a spot on the packing list that they can write which box number the item was packed in, since some customers claimed an item was missing when it was in fact packed, just in a different box on the pallet.
 
HighTechLab said:
Our warehouse team is instructed to do this. There is also a spot on the packing list that they can write which box number the item was packed in, since some customers claimed an item was missing when it was in fact packed, just in a different box on the pallet.
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You need to offer a door to door delivery service for those people. Concierge service for the discriminating customer.
 
HighTechLab said:
Our warehouse team is instructed to do this. There is also a spot on the packing list that they can write which box number the item was packed in, since some customers claimed an item was missing when it was in fact packed, just in a different box on the pallet.
Click to expand...
My Misc. cable box was marked, the SOK batteries were not. Inverter boxes are unknown until Fed-Ex finds them. Being plastic wrapped, the rack was not either. Packing list location was blank.

Packing for Dexter.jpg
 
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For the MidNite Solar breakers listed on your site, the mounting method is different in the title versus the specification section. I think I've seen this for more than the one pictured below. In the case of the one pictured, the title is correct and agrees with what MidNite Solar says on their web page.

1719462364936.png

1719462461071.png
 
When submitting a question on a product page, there's no feedback that the question was accepted. This was on the Lynx CNN fuse page.

www.currentconnected.com

CNN Fuse for Victron Lynx Shunt - 125A to 800A | Current Connected

Experience uncompromised voltage protection and enhanced reaction time with the Lynx Shunt CNN Fuse. Choose the best for your high-voltage systems.
www.currentconnected.com www.currentconnected.com
 
HighTechLab said:
Sales@, support@ and info@ are all valid points of contact.

About us page is going to get redone, I got most of the wordsmithing done prior to our web developer leaving…I’ve just been focusing on more important things in the meantime
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Had support@ bounce last night. Tried tech@ as well with similar results:

<support@currentconnected.com>: host aspmx.l.google.com[172.253.62.26] said:
550-5.1.1 The email account that you tried to reach does not exist.

info@ worked fine, but I haven't received a response yet. Spoiled from when one would get answers in under an hour <smile>.
 
For some reason I didn't see notifications on this thread. Additional email addresses are added. If any other ones come up we will add them.

Some updates:

I have a whole new version of the product Q&A plugin in development, it's about 70% done and is way better in every way than anything I could find available pre-made. From the admin side we actually have dashboards where we can see all questions so none of them fall through the cracks (currently it sends us an email when there is a new question). I've had quite a few things come up so it's taking me a bit of time to finish that up -

We are implementing Oracle NetSuite CRM/ERP/WMS and that's quite the task but will be a great tool for helping the whole team drive positive customer experience.

We have a completely revamped kit selection system that I am doing some testing on. You can find the demo of our first kit below, please let me know what you think of the configuration form and if anything is broken please send me a DM.

www.currentconnected.com

Customizable EG4 All-In-One Complete System Kit Part Picker | Current Connected

www.currentconnected.com www.currentconnected.com
 
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HighTechLab said:
For some reason I didn't see notifications on this thread. Additional email addresses are added. If any other ones come up we will add them.
Click to expand...

If you are following a significant number of threads, it's easy to miss a post alert on one of them. If you never check for that old post alert and clear it out, you won't get new post alerts for that thread.

Periodically click on "Mark read" on the alerts to clear out really old alerts that may be hundreds of alerts down the list.

1720636070627.png
 
Started browsing at your solar panels and my math-sense tingled:

Both your $6274.80 pallet of 36 Axitec 400W BiFacial panels and your $6048 pallet of 36 Hyperions are flagged at $0.42/Watt. Both can't be true. Did the math, the Hyperions are indeed $0.42/Watt, the Axitex at $0.43575 (call it $0.44).

ps. Axitec spec sheet is missing on the bulk purchase (available on the individual one)
 
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I’m about 100% current connected but for some old stuff I’ve repurposed.

I’m getting goofy voltage readings and I contacted your support team.

They suggested it might be a loose connection. Got it. I’ve been going through trying to find the proper torque values for all my stuff so I can check them.

Holy moly, what a royal pain it is to find torque values for various pieces of equipment.

Starting with the SOK rack batteries ( the video did not help😁 and the manual seems to have an off hand comment about 10ft-lbs), to the lynx bus bars (many torque values depending), to the Quattro (various), to the disconnect switches (mia online?), etc.

I’m a reasonably smart and patient guy. But this is pretty frustrating. I wonder if you guys could put the torque values in the specifications for each product you sell? Big box, bold values.

Also, I like your customer support team. But sometimes emails, simply don’t get answered. I wonder if it would be possible to implement inquiry number system?

Keep up the good work. And let us know when the next shipment of SOK pro rack batteries are due. Hopefully not shipping in this heat.

Thanks

IMG_1047.png
 
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