hamburgerman
New Member
- Joined
- Aug 9, 2021
- Messages
- 28
I took delivery of 50 panels yesterday. Before the driver even opened the truck, he says, "You might want to take pictures of this before I even move anything."
Best we can tell, one of the pallet crates had broken or something, and the shipping company just stacked the panels flat on another pallet. This is funny, since there is literally a sign on them that says "DO NOT STACK HORIZONTALLY".
Of the panels that were flat, 24 of the 25 were shattered in multiple places, and some were completely broken through the frames. Luckily, I took a ton of pictures, and the vendor has (thus far) been great about responding and working with me to resolve the issue. As far as I can tell so far, only 3 of the panels in the proper crate were damaged. One looks like a forklift hit the side and smashed the panel on the end. Another is in the middle of the crate, where the bottom failed and the panels dropped, and it fell on a corner, smashing the glass. The third has a weird crack that I can't determine the cause of.
So, best case, 27 of the 50 are smashed or broken in some way. I haven't been able to actually test the others yet, that's a project for this weekend hopefully.
I didn't want to just outright refuse delivery, since I had no idea how many panels were actually broken, and sending them on another trip just risked breaking more of them.
Mistakes happen and I'm not ready to install anyway, so as long as this gets sorted out in the end, I'll chalk it up to the imperfection of life and do my best to laugh it off. In any case, let this be a reminder that warning labels and notes exist for a reason
Best we can tell, one of the pallet crates had broken or something, and the shipping company just stacked the panels flat on another pallet. This is funny, since there is literally a sign on them that says "DO NOT STACK HORIZONTALLY".
Of the panels that were flat, 24 of the 25 were shattered in multiple places, and some were completely broken through the frames. Luckily, I took a ton of pictures, and the vendor has (thus far) been great about responding and working with me to resolve the issue. As far as I can tell so far, only 3 of the panels in the proper crate were damaged. One looks like a forklift hit the side and smashed the panel on the end. Another is in the middle of the crate, where the bottom failed and the panels dropped, and it fell on a corner, smashing the glass. The third has a weird crack that I can't determine the cause of.
So, best case, 27 of the 50 are smashed or broken in some way. I haven't been able to actually test the others yet, that's a project for this weekend hopefully.
I didn't want to just outright refuse delivery, since I had no idea how many panels were actually broken, and sending them on another trip just risked breaking more of them.
Mistakes happen and I'm not ready to install anyway, so as long as this gets sorted out in the end, I'll chalk it up to the imperfection of life and do my best to laugh it off. In any case, let this be a reminder that warning labels and notes exist for a reason
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flat.png1.8 MB · Views: 50
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Screen Shot 2022-05-20 at 9.55.48 AM.png3.3 MB · Views: 44
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Screen Shot 2022-05-20 at 9.56.00 AM.png3.3 MB · Views: 46