mrmrm
New Member
- Joined
- Jan 26, 2022
- Messages
- 11
I think reading negative experiences with signature solar are important and while I don’t always agree with how Richard handles the situations, I thought it was only fair to share my 2 positive experiences.
System:
2x Growatt 5000es
3x Eg4 48v 100ah
2x 24V 100ah DIY packs
44 used 250w panels.
Situation 1:
1 of my 2 5000es inverters was defective and not outputting power. I was escalated to tier 3 support who eventually replaced the unit at no cost to me.
Feelings:
The time it took for each tier to get back to me and the tests they expected me to perform were a little frustrating but I understand they can’t just ship new inverters to any DIYer with an issue. I was satisfied with the end result.
Situation 2:
Not really a situation but shortly after ordering my batteries they had a presale order at $1449 instead of the $1499 I paid. I called and asked as a courtesy if they would honor the $1449 price.
I put in my first call with Westin who said he sent the request to customer service. 2 days later I called again because I didn’t receive any confirmation by email that my request had been submitted and Westin assured me it’s an internal chat system and they will get to it.
I called a week or so later and spoke with Page. I told her I already called twice, I understand it’s a courtesy but I never received any communication one way or another. She put me on hold and then confirmed $150 would be refunded to my credit card to honor the sale price.
Feelings:
I think signature solar is experiencing serious growing pains but my experience is that given enough time they do the right thing.
System:
2x Growatt 5000es
3x Eg4 48v 100ah
2x 24V 100ah DIY packs
44 used 250w panels.
Situation 1:
1 of my 2 5000es inverters was defective and not outputting power. I was escalated to tier 3 support who eventually replaced the unit at no cost to me.
Feelings:
The time it took for each tier to get back to me and the tests they expected me to perform were a little frustrating but I understand they can’t just ship new inverters to any DIYer with an issue. I was satisfied with the end result.
Situation 2:
Not really a situation but shortly after ordering my batteries they had a presale order at $1449 instead of the $1499 I paid. I called and asked as a courtesy if they would honor the $1449 price.
I put in my first call with Westin who said he sent the request to customer service. 2 days later I called again because I didn’t receive any confirmation by email that my request had been submitted and Westin assured me it’s an internal chat system and they will get to it.
I called a week or so later and spoke with Page. I told her I already called twice, I understand it’s a courtesy but I never received any communication one way or another. She put me on hold and then confirmed $150 would be refunded to my credit card to honor the sale price.
Feelings:
I think signature solar is experiencing serious growing pains but my experience is that given enough time they do the right thing.
